Solved.
Kudos0

Norton 360 doesn't allow me to create system image on an external harddrive

So when I try to create a "system image" on an external harddrive, there is action from Norton 360 that causes it to fail.  I tried to disable to auto-protect and turned on silent mode.  The system image creation still failed.  Is there a way to turn this all off so the system image can be created.  This all worked last January but now, no more.

Errors from the system image are 0x80780166 and 0x800701B1

Solución aceptada
Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

I deleted the Norton 360 and the system image worked.  I reloaded up the Norton 360 and ran LiveUpdate until it was all updated.  I then ran the system image again just to see if it would work and it did.  

So what caused my problem must have been some quirk.  I never tried any of the suggestions.  Thanks for your help.

Respuestas

Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

If you disable auto protect and firewall, then Norton should not interfere: https://support.norton.com/sp/en/us/home/current/solutions/v64908971 If you need you can try and uninstall Norton and see if it is blocking you: https://support.norton.com/sp/en/us/home/current/solutions/kb20090708112...
Kudos1 Estadisticas

Re: Norton 360 doesn't allow me to create system image on an external harddrive

Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

Umm, I posted to this thread yesterday yet the post appears to have been removed for some odd reason. Not the first time that has happened. Lets see if this post makes the muster this time.

The error codes you are seeing "suggest" the "Volume Shadow Copy" service may not be enabled or running per this Microsoft article for review.  Check for and enable that service and restart the machine to see if it provides any different results for you. We can assist further from there.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

Also, your second error, 0x800701B1, seems to indicate an issue with Windows recognising your external drive.  Some information here from The Windows Club    https://www.thewindowsclub.com/error-0x800701b1-a-device-which-does-not-...

Solución aceptada
Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

I deleted the Norton 360 and the system image worked.  I reloaded up the Norton 360 and ran LiveUpdate until it was all updated.  I then ran the system image again just to see if it would work and it did.  

So what caused my problem must have been some quirk.  I never tried any of the suggestions.  Thanks for your help.

Kudos0

Re: Norton 360 doesn't allow me to create system image on an external harddrive

Your welcome, glad to hear all is back to normal.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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