Missing subscription info

I have a subcription, which will expire soon.  I had an automatic renewal that triggered bank account as fraud.  I changed my payment info, and have also tried to purchase a new subscription (which my bank account says went through .  I cannot find anything that says what my subscription is, how many days it has (old or new subscription), nothing.  But it says I am active and protected.  I have had Norton for many years and have never had this kind of trouble.  I also don't want to have another automatic payment taken out by accident (since none of this is resolved) but since there is not info to be found I don't get an option to stop automatic renewal.  Very frustrated.