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al corriente: 08-Ene-2023 | 2:50PM · 13 Respuestas · Enlace permanente · Translation:
al corriente: 09-Ene-2023 | 2:59PM · Enlace permanente
Can you clarify what instructions you are following for the iOS devices? There is no way to enter a product key into mobile devices.
I believe you need to allow the old subscription to expire. Then you should be able to sign into your Norton Account and it will pick up the new subscription.
al corriente: 10-Ene-2023 | 12:46PM · Enlace permanente
Thank you so much for your reply. After using the download link supplied after installing on our laptops, I attempted to use that same link on the iPad and iPhone with no luck. Then I started troubleshooting and found this information on the website and attempted their instructions. Here is a copy of what I followed.
Thank you for your advice and assistance.
al corriente: 10-Ene-2023 | 3:55PM · Enlace permanente
If you are using the same email to try to install on multiple devices, that could be your problem. Each email is only good for installing on one device. You need to send separate email invites for each device.
al corriente: 10-Ene-2023 | 5:38PM · Enlace permanente
al corriente: 11-Ene-2023 | 7:19AM · Enlace permanente
You can still sent the invitation to the same address multiple times. Just be sure you only install one time from each email. Be sure you delete it after installation so there is no confusion.
al corriente: 11-Ene-2023 | 9:44AM · Edited: 11-Ene-2023 | 9:50AM · Enlace permanente
Thanks, I tried that ... I also tried using a link and a text for the iPhone ... same results ... could there be something in security to be blocking the new installations? I'm really concerned about our iPhones and my iPad not being protected as of Monday ... thanks ... k
P.S. one suggestion that appeared is to download and run the Norton Remove and Reinstall tool ... maybe I should wait until Monday when the old subscription expires to see if the renewal shows up? thanks, k
al corriente: 11-Ene-2023 | 12:17PM · Enlace permanente
There is no Norton Removal and Reinstall Tool for mobile devices.
As I suggested above, I think that you will have to wait until your subscription expires and see what message you might see. Then sign into your Norton Account again and it should pick up the new subscription.
al corriente: 11-Ene-2023 | 12:46PM · Enlace permanente
Thanks for your advice. I sure hope it works!! have a great rest of the day and week, k
al corriente: 22-Ene-2023 | 10:48AM · Edited: 23-Ene-2023 | 10:06AM · Enlace permanente
I still cannot update my account on my iphone and ipad!! they show "expired" but no option to enter the new key, only purchase options!! I read a post where someone was having a similar problem and they disabled the VPN and the update continued, but that didn't work for me ... I have many, many years of service with very few problems, but this has been ongoing for a ridiculous amount of time with no solution, and is totally unacceptable! can someone please, please help?
al corriente: 22-Ene-2023 | 1:52PM · Enlace permanente
Your image shows way too much personal information for an open forum. I have asked it be removed.
Here is an edited copy.
If the left side is what you are currently seeing on your phone, it shows your subscription is active, so that device is protected. If you tap on the three dots to the right of My Account, does it show the email address used for your Norton Account? If so, it still looks like your 360 has picked up the new subscription.
Where are you seeing Expired? If you are seeing it on the Devices page of your Norton Account, that is notorious for being incorrect. Maybe what you need to do is look at those 'Expired' entries and delete them from that Devices page. That may force the iOS versions to have you sign into your account again to activate on the new subscription.
From the image here of your Norton Account Subscriptions, tap on Manage Licenses to see a list that will always be correct.
I cannot explain why the centre section of your image is showing 2 activations and your device is showing 6. Maybe after you delete the 'Expired' entries, the new ones will get updated.
al corriente: 22-Ene-2023 | 5:17PM · Enlace permanente
al corriente: 22-Ene-2023 | 5:41PM · Enlace permanente
al corriente: 22-Ene-2023 | 6:18PM · Enlace permanente
Good news.
You are welcome. Glad I could be of help.
Re: installing new key
al corriente: 22-Ene-2023 | 1:52PM · Enlace permanente
Your image shows way too much personal information for an open forum. I have asked it be removed.
Here is an edited copy.
Where are you seeing Expired? If you are seeing it on the Devices page of your Norton Account, that is notorious for being incorrect. Maybe what you need to do is look at those 'Expired' entries and delete them from that Devices page. That may force the iOS versions to have you sign into your account again to activate on the new subscription.
From the image here of your Norton Account Subscriptions, tap on Manage Licenses to see a list that will always be correct.
I cannot explain why the centre section of your image is showing 2 activations and your device is showing 6. Maybe after you delete the 'Expired' entries, the new ones will get updated.