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Kudos0

Cannot install Norton

I bought the antivirus to clean a computer I bought from my old university. I am no longer connected to the university but it asks me for this password prompt. Any way around this? If not, I can’t install the Norton anti-virus. Other installations (for example, I recently downloaded the Moises app) don’t ask me this. My old university does not have any passwords to give me. Thank you!

Respuestas

Kudos0

Re: Cannot install Norton

Here is a picture of it
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Kudos0

Re: Cannot install Norton

Hello Kath198445. The Windows installation on the computer you have has been locked by an IT admin username and password from the domain YUSTAFF from your university. They set this using Windows Group policy, I would NOT suggest that you or anyone not an IT professional tamper with group policies. If they are using an outside third party management for their IT services, that entity should provide you with the credentials. Otherwise THEIR IT department should provide.

You can change the "domain" in Windows settings, there isn't a guarantee that would remove the admin login for software to install. Here is how to change the domain in Windows:

https://learn.microsoft.com/en-us/windows-server/identity/ad-fs/deployme...

** Step # 3 - Rename the device to say Kath-PC

   Step # 6 - Rename the domain to - MSHOME

Restart the computer.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Cannot install Norton

Thank you so much, I’ll try to change the domain and see if it works!
Kudos0

Re: Cannot install Norton

Other things to note are, the account you are logging into Windows with MUST be an account with admin privileges. Otherwise any changes will still present the admin block you are seeing. That may even be the case when you attempt to change the settings mentioned. If that is the case, either your previous university IT must provide you with the credentials OR, you should backup anything you wish to retain and perform a clean installation of Windows. That may be an issue with activation as well since the Windows install you have is most likely tied to authentication from the university and its activation servers.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Kudos0

Re: Cannot install Norton

@Kath198445 I'm following up to see if your issue was resolved and if we can assist further.

SA

MS Certified Professional : Windows 11 Home/Pro 23H2 x 64 build 22631.3155 / Windows 10 Pro x 64 version 22H2 / build 19045.4046 / Norton Security Ultra / Norton 360 Deluxe ver. 22.24.1.6 / Opera GX LVL5 (core:106.0.4998.76) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1

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