As you may know, with our new software platform comes some new features, and we're excited about a new one available now - Single Sign On. We are linking Forum Accounts with Norton Accounts.
For new Norton Forum customers, this will be fairly straightforward process:
1) Click Sign Up on the community
2) Create a new Norton Account (scroll to the bottom of the login page) or login to an existing Norton Account
3) Taken back to forums to confirm agree to the Terms of Service, confirm your username (your email address for the community will remain private as before), and make any other necessary profile changes
This will seem a bit confusing to existing forum members, which is why I want to prepare you for this transition:
Scenario #1 - I have a Norton Account with the same email address as my Forum Account.
In this scenario, the customer will just need to login to the Forums with that email address and password for the Norton Account, and they get access to their existing Forum Account that shares that email address. The Norton Account and Forum Account will be tied together after login. See the image below for the login page.
Scenario #2 - I have a Norton Account, but the email address is different than my Forum Account.
For this situation, the forum member will need to Create a new Norton Account (scroll to the bottom of the login page - see the below image) using the same email address as the existing Forum Account. Once created, the two accounts will tie together.
Scenario #3 - I have a Forum account but no Norton Account.
This is a simple situation to remedy; follow the same steps in Scenario #2. I know some people are not interested in creating a Norton Account. Unfortunately for them, it is now a requirement for a Forum Account.
As always, if you have questions or concerns, please let me know. Thanks.