Unable to sign into identity safe after windows 10 upgrade

I'm having the same issue with my Identity Safe. I upgraded to Windows 10 and everything was ok, now this morning Identity Safe wants me to log into my account using my email and login and after I click submit it acts as though it's logging in, but takes me back to the identity safe screen where it asks me to log into my Norton account and never logs in. I'm using Chrome.

Hello lan & David

{;ease try turning off Fast Startup and see if that makes a difference. Shut down and then boot up your computer.

Thanks.

^ Did not work for me

Hello ronbur

What operating system are you on and what Norton product and version please?

Thanks.

Stumbled into a workaround to get into the vault.  I have Norton Security with Backup.  In that application, I clicked:

1. 30-Day Report (at top right corner of window)

2. Click the Details button in lower right corner of the window.

3. At the bottom of the window is a Tip of the Month.  The tip is to set up Identity Safe.  Click the hyperlink: Set up Identity Safe now and it takes you directly to the Identify Safe password, skipping the account password that seems to keep looping. 

I was able to log in, log out and back in again from both IE 11 and Chrome.  I rebooted and then tried to directly log in from the browser after the reboot and it worked.

I did the same thing then on my laptop and it worked there as well. I had to do the workaround route there again as well to get it to work.

I still cannot log into my mobile Norton account to back up my android phone though. 

no, the vault was and has always been on the cloud.  I have noticed server issues yesterday and today - even when I was successfully able to log into the Norton site through a browser.  Sometimes it has worked, sometimes not.  The issue with the phone is the same as when trying to log into my account through the application on my laptop and desktop - it keeps going into a loop.  I will try the mobile forum.  Thanks for the reply!

Hello Lutz Müller

Sign in loop

Please sign out of your Norton product and then close your Norton product. Close all browsers. Now open up 1 browser, open up your Norton product, then try to open up your vault. Remember to give username and password for your Norton Account first and then password for your Vault.

Log-ins to sites

You should not run more than 1 antivirus program at a time. More antivirus programs lessen the security for your computer. Have the log ins changed? Have you restarted your computer and cleaned out the temp files? Have you tried reinstalling the tool bars? If that doesn't help, perhaps you need to remove and reinstall your Norton product.

Please tell me if you want to do that and then I can tell how to do it.

Please come back and let us know how you made out.

Thanks.