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Kudos0

My Diagnostic Report won't run. Using Norton Security

My Diagnostic Report won't run.  Using Norton Security

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Kudos0

Re: My Diagnostic Report won't run. Using Norton Security

Hi, William. A bit more info, please. Are you running Windows 10 ? If so, it needs to be completely shut down for Norton to correctly operate.  http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

Also if you have Fast Start Up checked, please disable it, as it is known to cause issues.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

If these measures don't solve the problem, we can advise further.

Windows 10 Home X 64
Kudos0

Re: My Diagnostic Report won't run. Using Norton Security

William Hammerli:  My Diagnostic Report won't run.  Using Norton Security

Diagnostic Report may take two tries to run....

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