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Norton Core Continually Crashing
I was very happy 6 days ago to get my advanced ordered Norton Core. I received the box, unpacked it, downloaded the Android app, and followed the set up. It worked great--for 3 days.
I then got a notification of an intrusion and was so happy that Core stopped it and blocked it. All is good?
A few hours later, the unit would not communicate with y mobile app and stopped all internet activity. So I thought, well lets just shut down the cable modem, and the Core and wait a few minutes to power up.
I did a normal sequence. Powered up the modem wand waited 2 minutes. Then powered up the core and waited a few minutes. Then tried the app to see what the home screen said--app would not power up, "No Internet connectivity".
So I thought, must be an issue with my provider. So called them and had them run a line test. Everything ok. Even went and hooked an old router to the modem. All fine--works with the old equipment.
So I put in a call to Core support. It took two hours. We factory reset the device. We again performed the startup sequences to what support said we should do. We downloaded the app and tried to communicate with the device. We tried so many things I began to fill in the customer support's dialogue before they said what to do.
Finally after 2 hours, I again uninstalled the Android app and reinstalled. I reset the modem and powered down for 5 minutes. I reset the Core and powered done for 10 minutes. I loaded the app and complete erased my data and started a new Core install.
It worked. For 2 days. Now here I am again. The Core got an intrusion attempt to a device (we have a NAS behind the firewall (all firmware up-to-date) and once it got traffic it said was suspicious, it worked for about an hour and now I'm back to nothing working. I went back to the old router. The Internet is fine. The Core cannot see it and once again, the app doesn't recognize the Core.
It's a nice idea, the Core, But I cannot spend 1-3 hours with customer support every few days to work on something that should be easier (and I'm a computer scientist by education). This is insane. (and yes, my core is running the latest firmware).
Do I have a bad unit? Is the App (on my Samsung Galaxy 7, with it's latest OS and device firmware) the issue? Why when I get an intrusion, does the Core go dark even after it's been reset?
So frustrating!!! I think I have a lemon!!!!!