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Kudos1 Stats

Wrong OS's

Hello Gayathri

I noticed that the O/S on my husband's laptop says Windows 8 when he has Windows 10. My desktop shows Windows Server 2003 when I have Windows 7.

I think perhaps this is another bug that needs to be fixed at some point.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

Respuestas

Kudos0

Re: Wrong OS's

Hi Flo,

Can you please send me screenshots and logs please? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Accepted Solution
Kudos0

Re: Wrong OS's

I also have the same situation where my gaming PC and IP camera. The PC was originally (factory) 8.1 and upgraded to Windows 10 Pro almost 2 years ago. My IP camera shows as Windows 7 OS when its actually just a firmware device on a LAN connection. My Lenovo laptop shows Windows 8.1 when it was factory as 8.1, upgraded to Windows 10 Home x64 almost a year ago. My room mate's HP PC shows Windows 10 (factory was 8.1) and was upgraded at the same time as my gaming Gateway PC. Good catch floplot. This would have been my next bug report submitted, ya beat me to it lol. Sending logs now with my username and Core serial number.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Wrong OS's

Hi @SoulAsylum,

Could you check your inbox for a PM from me please? I have requested for more details and your device's serial number. Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Wrong OS's

Gayathri I replied to your PM with the info you requested. Logs were sent awhile ago under my core serial number and forums username to ID them as well.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Wrong OS's

Hello Gayathri

I managed to take screenshots of the 2 devices which had the incorrect o/s showing on the Core with my Galaxy S7 and managed to enlarge the SS so they can be seen and sent them off to you by PM, I have also sent off the logs with my username and serial number as requested. If you need the Incident #, I have that number also. Google is my friend as a Search Engine.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong OS's

Hello Gayathri

Update--Sunday morning, Oct 29, my Android cellphone Samsung Galaxy S7 was like dead, but it was fully charged. The Core was like dead as far as seeing it on my cellphone. It kept saying please wait or something like that. Since I am handicapped, I had to wait for my come over since I couldn't reach the Core. First restarted cellphone didn't do any good. Surprisingly my computer worked and I had internet. After he unplugged the Core for 1 minute and then restarted the Core, I lost my internet. I do have a modem/router which cannot be bridged. My son ended up starting all over, restarting my modem/router and he put the Core back to factory defaults and rebuilt the whole network and set up all the devices and it is now better than it was to start with. Before my score was Fair, after he finished, it is now excellent. Not only that, but my hub's laptop now shows the correct Windows 10. Mine is still showing Windows 2003 Server which I never had. My computer has always been Windows 7. I still have the 164 firmware showing and 1.22 Android App.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong OS's

Hello

Update--- Core asked me to sign into it. I used my Norton Account credentials and it logged me in. That's a first for me. I do hope that it knows Daylight Savings Time is ending on Sat. night.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong OS's

floplot If you had either signed out of the core app on your phone or used another device to setup that would be normal. As for the time change, I would think that as long as your time zone is set correctly the core should sync with its servers and update accordingly.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Wrong OS's

Hello Soul

I was asking about the time zones because currently they don't mention Daylight Savings time. I have it checked for Eastern, but it goes back to Pacific. That was the time zone when I received it. I know I changed it back to Eastern at least twice. I was looking for a save button but there is none. Perhaps it's a bug for those time zones that do change time. I guess I will find out for sure on Sunday.

Have a Nice Evening and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong OS's

Hello

Btw, I didn't notice any change in the Time Zone. It is still Eastern since I changed it to that and it still shows the same 5 hours. Nothing changed but I guess it doesn't matter since the Core hasn't learned to tell time yet. Or I haven't learned to find it yet.

Have a Nice Night and

Thanks.

Soul has solved this Issue for me.  Soul, you are so full of things to fix customers issues of all types.. Thanks. once again.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong OS's

Hello Soul

You fixed the o/s issue in another thread  by telling me how to edit out the wrong o/s. I do hope they will stay fixed since my hubby's laptop had been fixed after doing a reset, but that never changed mine. When I went to look this morning, it wax no longer fixed. I just fixed the Setting for both pc's tonight and saved them. Thanks also to Gayatri for sending me an email.

Have a Nice Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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