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Kudos0

Still can't activate Norton Core

I saw on FB that the Core was working last night. I tried to go through the set up this morning, since I did a reset yesterday. I get all the way and then get a message: Unable to activate, the Core is registered to another account. When I try and log in, I get unable to sign in, use the account associated with Core.

So, now what? Is it working yet? If so, how do I get it to work. I did go into My Norton and I can see the Core listed there. If this keeps up, I'd like to know how to get a refund so I can go buy a New Linksys, at least I know they work.

Thanks!

Respuestas

Kudos0

Re: Still can't activate Norton Core

I finally got a message from FB on how to fix the problem for me. Maybe it will help others: Please switch off your Norton Core router wait for 2 minutes > switch off your modem and wait for 2 minutes > Turn off the power and unplug the power cord. Wait for 5 minutes and then turn on the modem, wait for 2 minutes before turning on your Core router. Wait for 5 minutes before you try to sign back in, in your Norton Core app.

Kudos0

Re: Still can't activate Norton Core

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Still can't activate Norton Core

your issue seems to be somewhat like the one I have had.

I am on Fiber and the hand off is on a RJ-45 so i am able to connect the Core directly to the internet. Nothing between. This would be the best set up would be my understanding.

1st issue and main issue is not Norton issue:  Cell phone coverage in my area is poor at best. So i have to use my internet to for data and calling in most cases on my Cell phone. I live on 10 acres so I have no close neighbor that I could piggy back on for my cell phone.

2nd issue no way to set up a 3 way authentication to set up Core.

Fix that I found.

1. Install a wifi router in front of the core.

2. connect cell phone to new wifi network.

3. connect the norton core behind the router. i was able to then connect the core up and use my cell phone to configure the device.

4. now their are 2 options. go in and turn off the wife network on the new router. or power down new router and put the core back into service.

Kudos0

Re: Still can't activate Norton Core

This set of instructions does absolutely nothing to fix the issue

Kudos0

Re: Still can't activate Norton Core

I tried the above FB suggestion to go thru the above procedure.  The Norton Core APP doesn't work when your phone has DATA service and WIFI turned off...insists on turning off WIFI.  Very disappointed with Norton Support...several hours on hold to find out what I should have done is check this Forum.

Kudos0

Re: Still can't activate Norton Core

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Still can't activate Norton Core

The suggestions to factory reset the router did not work for me after multiple tries. After hanging out on hold listening to horrible music for over an hour, I finally got a Symantec tech on the phone. She explained that is was mostly a matter of the Core cloud DNS servers still not being fully operational but were coming back online slowly and that it would take some time. We spent about 30 minutes on the phone and went through the reactivation until it worked. I did power everything down for a good long time as suggested above but not sure that had anything to do with it. She insisted she did nothing to reset my account or the core other than walking me through the reactivation and it finally worked. So, patience seems to be the answer, not any other magical combination of things. Working now 

Kudos0

Re: Still can't activate Norton Core

I had the same error when the Core first went down. Kept saying "Please use a Norton account associated with a Norton Core." I was very confused to say the least, it's not like I have another Norton account I might have used to register the Core the first time. I tried everything, even changed my Norton password trying to get in to my account to no avail.  Then I kept getting the not able to connect to the cloud error. Fortunately after the servers were repaired I didn't get that message again. Glad yours finally resolved as well, but sheesh, what a PITA this router is getting to be.  I paid too much money for it to give up quite yet, plus it just plain looks good sitting on my desk.  Sadly looks are not more important that performance, hopefully future and I mean soon in the future updates start solving some of the issues this thing is having. 

Kudos0

Re: Still can't activate Norton Core

@brm

you can use WIFI on your phone to connect up to the Core. The issue is your cell phone can not be connected to the Norton core WIFI router. 

If you are like i am you have to get another WIFI router and set up prior to connecting to the norton core router. 

You than then use the cell phones WIFI connected to in my set up to get it to work i used the following

Netgear router with wifi set the ssid to frontdoor.

Norton Core router connected to port 2 of the Netgear router.

set up Norton Core router setting up ssid home log into the Netgear router from my laptop and shut down the wifi. then reconnect my phones wifi to home. 

I hope this helps you,

Kudos0

Re: Still can't activate Norton Core

All: Here is the official statement concerning the outage: https://community.norton.com/en/forums/official-symantec-statement-concerning-internet-outage-last-week

What is the current status of your Core's? Just following up with all of you.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Still can't activate Norton Core

Hello Soul

No Internet on our  2 Android cellphones since Tuesday around 4 PM. Laptop is working and my desktop seems to be working except Norton Live Updates. Only Identity has been updating and 1 antivirus update on Tuesday and 1 today so far. The Core is showing solid white so don't know. It looks like I am the only one having an issue now,

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Still can't activate Norton Core

My Core is back up and running. Mostly. Since Christmas Eve. However, it just silently fails at least once a day and I have to do a hard power reset (pull plug) at least once a day. Can't ssh into this magical 3-way authorized router... Great way to make the family happy over the holidays with this supposedly "great new router". Other than the ability to turn internet access on and off easily on individual devices from my phone, no matter where in the world I am, this router is a total bust. I already have security on all of my devices so that feature is superfluous for me. The wireless range is mediocre. When it fails, I do pull out my Netgear router to verify what the problem is and it is indeed the Core. Lately, I don't bother checking, just pull the plug. Should have perhaps known better than to purchase a CE device from a software company on their first rodeo.

Kudos0

Re: Still can't activate Norton Core

BS2 I too feel your pain. I just has another incident where the Core app would not connect with the Core via wifi or cellular data, having logged me out then wouldn't allow me to log back into my account. Enabled Bluetooth of all things and get the Core restarted. I believe fundamentally the issue on my end is with the app itself. Hoping the engineers have a "halo" moment sometime soon and get this worked out.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Still can't activate Norton Core

Well, just got through with my daily reboot of the Core. This time I could access internet on a WIndows laptop but not on any IOS devices. I could not hit the core from my phone app unless wifi was turned off, at which point I could access the core from the outside in (presumably) , do speed tests, and the like. It is working at the moment... sigh.

Kudos0

Re: Still can't activate Norton Core

Hello AgilityDogs Checking to see how your Core is behaving since you last posted. If you are good to go please mark the post thread as solved since you are the original poster. If its not we can assist you further.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Accepted Solution
Kudos0

Re: Still can't activate Norton Core

It is working find now, I do lose my mobile devices sometimes and have to restart the modem.

Kudos0

Re: Still can't activate Norton Core

it's solved.

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