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Kudos0

Norton Family not properly logging SMS messages on Android

Norton Family v 4.5.0.23

Android Version 7.0

Norton Family is not logging all messages. Specifically it is not logging the vast majority of my child's outgoing messages. 

Respuestas

Kudos0

Re: Norton Family not properly logging SMS messages on Android

Hi @mjlawso2,

Welcome to Norton Community!

Please share the following details in private message(You can find my email address under my profile)

1. Norton Family account's email address

2.Share Debug logs

Steps to collect debug logs:

  1. Open Norton Family app->Tap on profile picture in top left corner
  2. Select the last option ‘Contact Us’ from the menu
  3. Enable Debug logs
  4. Reproduce the issue(Send messages to few contacts)
  5. Open Norton Family app->Navigate to 'Contact Us'->Tap on 'Send Email'->Select an email client app(e.g. Gmail)
  6. Enter my email address in the 'To' field (logs will be auto-attached) and send it.

3. Is this issue specific to a contact?

Note: If child adds emoticons while sending messages, it will be reported as MMS activity.

Thanks,

Devi AK

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