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Kudos2 Stats

guce.advertising.com message

For the last 2 days, every time I log in to check my email on aol, i get a " guce.advertising.com message. It happens when I use Microsoft Edge, but not Chrome. I did a system scan, but it came back clear. I attached a screen grab of the message. Any help will be greatly appreciated. Thanks  Robert

File Attachment: 

Respuestas

Kudos2 Stats

Re: guce.advertising.com message

Norton 360 with active VPN allowed the guce.advertising.com malware to infect my computer running Windows 10. Now I'm unable to access my email from any of my browsers such as AOL, Chrome, Edge, etc. Norton Quickscan doesn't help. Any thoughts on how to remove this?

Kudos0

Re: guce.advertising.com message

Hello deltavee77. The  guce.advertising.com malware is a browser hijacker which Norton SHOULD have given notice in the form of a notification popup that it was being detected and blocked. You can download Malwarebytes and run a full scan. Make sure you are logging onto your system under an account with admin privileges. Let us know how this works out for you.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: guce.advertising.com message

Norton didn't give a notification popup. Blocking a browser hijacker ... isn't this what Norton supposed to do? Even Norton Power Eraser can't remove the guce.advertising.com malware. And now I have to pay and download another third party application to do Norton's job? I've never heard of Malwarebytes. How do I know this isn't malware too?

Kudos1 Stats

Re: guce.advertising.com message

deltavee77. No Guru or other helper here on the forums will ever recommend something that isn't legit. Malwarebytes focuses on malware Norton doesn't. Malwarebytes is FREE and isn't in any way malware itself. Norton is mainly focused on protection of the operating system and data loss. It is of course, your decision whether or not to take our advice. Malwarebytes is also recommended in this Microsoft thread for this issue.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: guce.advertising.com message

Kudos1 Stats

Re: guce.advertising.com message

Thank you for the information regarding Malwarebytes. I downloaded and scanned, but guce is still there. Drats..

Kudos1 Stats

Re: guce.advertising.com message

Guce advertising site beats out Norton and cannot be overcome using Norton 360. I want to open my AOL account and thwais is what I get: https://guce.advertising.com/collectIdentifiers?sessionId=3_cc-session_7f219071-ba46-4269-8d8e-3f91a6cf1b7e

Norton is completely baffled by this malware!

Kudos0

Re: guce.advertising.com message

This solution did not work for me either delta.. I suppose its a function of Mac and/or Norton that they are overcome bu these sharp advertisers.

Kudos0

Re: guce.advertising.com message

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

I want to open my AOL account and thwais is what I get: https://guce.advertising.com/collectIdentifiers?sessionId=3_cc-session_7f219071-ba46-4269-8d8e-3f91a6cf1b7e

I get a blank page.  What do you get?

btw ~ I just signed in to mail.aol.com

Kudos0

Re: guce.advertising.com message

Thanks for reporting in Norton Community Forums. Can you please let us know if you are using adblocker while accessing aol ?

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: guce.advertising.com message

bjm_:

Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

I want to open my AOL account and thwais is what I get: https://guce.advertising.com/collectIdentifiers?sessionId=3_cc-session_7f219071-ba46-4269-8d8e-3f91a6cf1b7e

I get a blank page.  What do you get?

btw ~ I just signed in to mail.aol.com

Now, guce.advertising.com link lands on https://www.aol.com/

btw ~ I just signed in to mail.aol.com (w/wo adblocker)

Kudos0

Re: guce.advertising.com message

Yes, adblocker is on while accessing aol.

Kudos0

Re: guce.advertising.com message

What I did was spend 2 - 3 HOURS online with Norton Support; which compounded things seeing as my Mac was the machine with the problem and Norton gets dizzy when Mac is mentioned. I really like the comment that Malwarebytes is really the program I should be using because Norton has bigger fish to fry!

Kudos1 Stats

Re: guce.advertising.com message

Something that seems to work, at least so far, for me ... Click on the Norton 360 icon with the check mark on it.  That should bring up a small screen that says "My Norton." On the right side find "Secure VPN" and click on the word "Open" (don't click on the down arrow). Next should come a screen with three tabs. Click on the one that says "Ad tracking."  Click on the small button that says "Ad tracking" and turn it off. Then click on it again to turn it back on. You can minimize the screen and navigate the Internet after that. I've been able to re-acquire my AOL Mail and bypass Guce advertising in Chrome this way. Guce advertising has come up again since then because Norton security is so weak, but things went back to normal each time that I cleared Norton Ad blocker.

Kudos0

Re: guce.advertising.com message

deltavee77:

Something that seems to work, at least so far, for me ... Click on the Norton 360 icon with the check mark on it.  That should bring up a small screen that says "My Norton." On the right side find "Secure VPN" and click on the word "Open" (don't click on the down arrow). Next should come a screen with three tabs. Click on the one that says "Ad tracking."  Click on the small button that says "Ad tracking" and turn it off. Then click on it again to turn it back on. You can minimize the screen and navigate the Internet after that. I've been able to re-acquire my AOL Mail and bypass Guce advertising in Chrome this way. Guce advertising has come up again since then because Norton security is so weak, but things went back to normal each time that I cleared Norton Ad blocker.

So, guce.advertising message is related to Norton Secure VPN?
Do you get guce.advertising message with Norton Secure VPN Ad Tracking Off?
Do you get guce.advertising message with Norton Secure VPN Off?

Guce advertising has come up again since then because Norton security is so weak, but things went back to normal each time that I cleared Norton Ad blocker.

"Norton Ad blocker"?   Do you mean Norton Secure VPN Ad Tracking?


Edit:
reproduced guce.advertising message from Firefox with Norton Secure VPN Ad Tracking On.

Kudos0

Re: guce.advertising.com message

Sunil_GA:

Thanks for reporting in Norton Community Forums. Can you please let us know if you are using adblocker while accessing aol ?

Um, by "adblocker" .... are you asking about e.g., AdBlock Plus, AdGuard, uBlock Origin?
Or, are you asking about Norton Secure VPN Ad Tracking?

Kudos0

Re: guce.advertising.com message

Guce.Advertising.com adware tracks your browsing habits, sends that information to third-party companies.
Guce.Advertising.com adware is potentially unwanted program that fills your screen with questionable commercial material to redirect your online traffic to affiliated pages.

Guce Advertising (guce.advertising.com) is a browser redirect type of computer malware. Guce Advertising will hijack your browser and redirect you to a website (guce.advertisng.com) for potentially unsafe interactions.

Guce Advertising is an online marketing tool used for aggressive online promotion that is actively spreading through software bundling, free downloads, browser add-ons, and ads. The goal of Guce Advertising is to redirect you to certain web pages and earn money via pay-per-click.


Advertising.com, now a part of ONE by AOL, enables marketers to reach consumers via programmatic buying and performance-driven campaigns. AOL Platforms enables the world's top marketers and media brands to reach consumers across desktop, mobile, tablet and TVs through premium experiences, programmatic buying and performance-driven campaigns. It is the global partner of choice for leading publishers, advertisers and agencies seeking to maximize the value of their brands online.

https://www.crunchbase.com/organization/advertising-com


AOL and Yahoo (including all of their brands and affiliates) are now part of Oath, a dynamic house of global brands, and a part of Verizon. Oath strives to create a passionate and engaged community of users by building content and products that inspire and entertain the world. As part of this collaboration, we’re launching a single Privacy Policy and Terms of Service for Oath to help you understand our practices.

https://www.verizonmedia.com/policies/ca/en/verizonmedia/privacy/guce/faq/index.html

The AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including HuffPost, Yahoo News, Yahoo Sports, Tumblr, and AOL, as well as advertising platforms such as ONE by AOL, BrightRoll, and Gemini. The way we handle your information hasn’t changed, so the Oath Privacy Policy will continue to govern when you are on previously branded AOL products, services, or technologies, such asTechCrunch, Moviefone, Huffpost, and Makers.

https://privacy.aol.com/legacy/faq/

source > google search

Kudos1 Stats

Re: guce.advertising.com message

Norton 360 Secure VPN Ad tracking was on when my Windows computer was infected with Guce.

Kudos0

Re: guce.advertising.com message

Norton Secure VPN Ad tracking.

Kudos0

Re: guce.advertising.com message

Clarification: Norton 360 Secure VPN Ad tracker was on when my computer was infected with Guce.

Kudos0

Re: guce.advertising.com message

deltavee77:

Norton Secure VPN Ad tracking.
Norton 360 Secure VPN Ad tracker was on when my computer was infected with Guce.

Thanks. 
I didn't know whether @Sunil_GA was asking about an "adblocker" <here> ...for example: AdGuard, AdBlock Plus, uBlock Origin or, Sunil_GA was asking about Norton Secure VPN Ad Tracking.

and Thanks for pointing to Norton Secure VPN <here>.
I don't usually run Norton Secure VPN ...so, I did not realize "guce.advertising.com message" is related to Norton Secure VPN.  

Kudos0

Re: guce.advertising.com message

Um, by "adblocker" .... are you asking about e.g., AdBlock Plus, AdGuard, uBlock Origin?
Or, are you asking about Norton Secure VPN Ad Tracking?

Any adblocker including Norton Secure VPN Ad Tracking. 

Thanks @bjm_, for sharing below information: 

 https://community.norton.com/en/comment/8281741#comment-8281741

Are you able to access aol website disabling ad blockers?  

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: guce.advertising.com message

Sunil_GA:

Um, by "adblocker" .... are you asking about e.g., AdBlock Plus, AdGuard, uBlock Origin?
Or, are you asking about Norton Secure VPN Ad Tracking?

Any adblocker including Norton Secure VPN Ad Tracking. 

Thanks @bjm_, for sharing below information: 

 https://community.norton.com/en/comment/8281741#comment-8281741

Are you able to access aol website disabling ad blockers?  

So, Norton Secure VPN Ad Tracking feature On does the same as any ad blocker?


I'm able to Sign in to AOL with Norton Secure VPN Ad Tracking feature Off.
I'm able to Sign in to AOL with my uBlock Origin static filters On. 


Note: I reproduced guce.advertising.com message with Norton Secure VPN Ad Tracking feature On. 
When/if I run NSV.  I run NSV Ad Tracking feature Off.   In order to reproduce guce.advertising.com message.  I needed to toggle NSV Ad Tracking feature On


In my opinion ad tracking is not the same as ad blocking. 

as always your mileage may vary

Kudos0

Re: guce.advertising.com message

Robert J Nierzwicki:

For the last 2 days, every time I log in to check my email on aol, i get a " guce.advertising.com message. It happens when I use Microsoft Edge, but not Chrome. I did a system scan, but it came back clear. I attached a screen grab of the message. Any help will be greatly appreciated. Thanks  Robert

~~~

December 21, 2019
Edge directs to: https://guce.advertising.com for AOL Mail
All of a sudden I am being directed to https://guce.advertising.com/collectIdentifiers when trying to access AOL Webmail through my Edge browser. I am able to access AOL Webmail on my iPhone, Safari Browser and on other browsers. 
[...]
After receiving and reading nothing but incorrect and unhelpful information on this Microsoft Community answers site I contacted AOL Support and was able to resolve my issue:

Thank you for contacting the AOL Email Support Team.
We're sorry to hear you are experiencing this issue.
We recommend following the steps outlined below for the issue you are experiencing: 
1. Go to Internet Options ( search it from the 'Start' button )
2. Go to the second tab("Security")
3. For the first zone, named "Internet" - press Reset all zones to default level
4. Go to the third zone: "Trusted Sites" and click on "Sites"
5. Type in https://guce.advertising.com then click on Add and Close
6. Hit Ok and reboot the browser.
We hope the information will be of use. If we can be of any further assistance, please let us know.

https://answers.microsoft.com/en-us/edge/forum/edge_issue-edge_win10/edge-directs-to-httpsguceadvertisingcom-for-aol/abbf9e6b-585c-4fe6-ab96-c6c958b56ae3

Kudos0

Re: guce.advertising.com message

This Malwarebytes DOES NOT WORK for the GUCE.    No bother to down load !!!

Kudos1 Stats

Re: guce.advertising.com message

FWIW ~ users reporting seeing "We can't connect to the server at guce.advertising.com" message are seeing the guce.advertising.com message because an ad blocker - ad tracker is blocking advertising.com. Unblock advertising.com and there will be no message.

advertising.com is an Oath company that does exactly what it says. Oath owns AOL. GUCE stands for "Global User Consent Event", which somehow means that you agree to all their policies, presumably including viewing advertising. Apparently, the AOL webmail login redirects through advertising.com if your browser doesn't have a required cookie.

Kudos0

Re: guce.advertising.com message

@BJM, it seems that you know how to fix the GUCE issues.  What I do not get in your message is:  WHAT IS THE REQUIRED COOKIE.  Please advice.

Kudos0

Re: guce.advertising.com message

Lukcha1234. Have you installed MBAM and ran it? Saying it doesn't work with removal without any screenshots, a log, etc. doesn't mean its not doing the job. Within MBAM did you download the support tool, create a ticket with the Malwarebytes team? They discuss doing so on their forums at this link. Scroll down to the post by Maurice Naggar and begin with their suggestions there.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: guce.advertising.com message

Lukcha1234:

@BJM, it seems that you know how to fix the GUCE issues.  What I do not get in your message is:  WHAT IS THE REQUIRED COOKIE.  Please advice.

try 'advertising.com'
try 'consent.yahoo.com'

btw ~ I tested <here>  .....have you?

btw ~ at this time.  I'm able to sign in to my aol webmail without seeing guce.advertising.com message.

Kudos0

Re: guce.advertising.com message

Doesn't adding the GUCE URL to 'trusted sites' create a gateway, into my computer, for advertisers who subscribe to the Global User Consent Event protocol. Which is to say; I won't be a hassle anymore because I've given my permission to plant anything on my computer?

Kudos0

Re: guce.advertising.com message

chasman2:

Doesn't adding the GUCE URL to 'trusted sites' create a gateway, into my computer, for advertisers who subscribe to the Global User Consent Event protocol. Which is to say; I won't be a hassle anymore because I've given my permission to plant anything on my computer?

If you cannot access Aol Mail (at this time) and you're seeing guce.advertising message "We can't connect to the server at guce.advertising.com"....try adding guce.advertising.com to Trusted sites, as test.  

When you're signed in Aol Mail.  Check thru your Aol Your Privacy Dashboard > https://aol.mydashboard.oath.com/
Your Privacy Controls and turn em' Off.

for example:


btw ~ at this time.  I can access my Aol Mail....from Internet Explorer, Chrome, Firefox and Chromium Edge.
I do not have guce.advertising.com with Trusted sites.

and you may
Verizon Media Terms of Service
https://www.verizonmedia.com/policies/us/en/verizonmedia/terms/otos/index.html
Verizon Media Privacy Policy
https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html

Kudos0

Re: guce.advertising.com message

Aol Sign in okay, for me....from Chrome n' Firefox.

Kudos0

Re: guce.advertising.com message

Lukcha1234:

This Malwarebytes DOES NOT WORK for the GUCE.    No bother to down load !!!

How's your GUCE?

Kudos0

Re: guce.advertising.com message

Still in my Edge.  But my IE works ok for AOL. 

I downloaded the MBAM and ran it, I added the advertise.com to my save site.  None working.  Any other suggestions?

Kudos0

Re: guce.advertising.com message

Lukcha1234:

Still in my Edge.  But my IE works ok for AOL.

Sorry, I do not have Microsoft Edge to test.  

FWIW ~ just signed in to Aol from Firefox and needed to allow 'advertising.com'

FWIW ~ just signed in to Aol from Chrome and did not appear blocked by 'advertising.com'.

I do have more tracking protection with Firefox.

If you not seeing popups ads and not seeing redirect to advertising sites.  I think access to Aol is dependent on allowing what Aol needs.  Aol is not your friend.  I have have Aol setup just for testing.  No online entity is your friend.  Aol as you know wants to know more about you than you know about yourself.   If you're not seeing suspicious popup ads, suspicious redirects and not seeing symptoms to suggest browser adware - malware.  Then I think access to Aol depends on allowing what Aol wants.  Aol wants 3rd party content....e.g, cookies, scripts, frames, etc.
FWIW ~ example of 3rd party cookies Aol wants with uBlock Origin dynamic filters off - static filters on

FWIW ~ my $.02

Um, are you able to sign in here > https://aol.mydashboard.oath.com/lite

Kudos0

Re: guce.advertising.com message

FWIW ~ after clearing Firefox cookies n' cache.  Firefox Tracking Protection = Standard and uBlock Origin = Aol whitelisted for test.
and Firefox Tracking Protection still blocks =

and I still have Aol Privacy Controls at Disagree - Off > https://community.norton.com/en/comment/8284951#comment-8284951

FWIW ~ if you're not seeing suspicious popups, suspicious redirects and not seeing symptoms to suggest browser adware - malware.  Then I think access to Aol depends on allowing what Aol wants.
$.02

Kudos0

Re: guce.advertising.com message

Lukcha1234:

Still in my Edge.  But my IE works ok for AOL. 

I downloaded the MBAM and ran it, I added the advertise.com to my save site.  None working.  Any other suggestions?

Edit: @Lukcha1234

...if you run Norton Secure VPN.  Try Aol with Norton Secure VPN = Off.  Or, at least try Aol with Norton Secure VPN Ad Tracking = Off.

Kudos0

Re: guce.advertising.com message

How's your GUCE?

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