Este hilo del foro necesita una solución
Kudos0

Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 01-Feb-2020 | 3:52AM · 6 Respuestas · · Translation:

Bonjour, (is it relevant to replicate this in English to an international section of the forum?)

Depuis la mise à jour de mon Xperia XZ2 compact vers Android 10 il y a quelques semaines, Norton Mobile semble très régulièrement analyser la sécurité WiFi si j'en crois la notification qui apparaît. Cela se passe alors que le WiFi n'est pas activé. C'est dérangeant. Sous la version précédente d'Android, cette notification (et donc je suppose l'analyse) ne se faisait que lorsque le WiFi était activé ce qui me semble normal.

Est-ce un bug ou un changement de comportement voulu sous Android 10? Est-il possible de revenir au comportement précédent?

Merci,

  • Norton product name and version : Norton Mobile Security et Norton Antivirus, version 4.8.0.4489 14 Jan 2020
  • Operating system: Android 10 (build 52.1.A.0.532)
  • Norton error message / error code : Not applicable
  • Steps to reproduce issue (screen shot) : Difficult as this is an intermittent

Respuestas

Kudos0

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 01-Feb-2020 | 9:51AM · Enlace permanente

Hello, (is it relevant to replicate this in English to an international section of the forum?)

Since updating my Xperia XZ2 compact to Android 10 a few weeks ago, Norton Mobile seems to regularly analyze WiFi security if I believe the notification that appears. This happens while WiFi is not activated. It's annoying. Under the previous version of Android, this notification (and therefore I suppose the analysis) was only done when the WiFi was activated which seems normal to me.

Is this a bug or a change in behavior wanted in Android 10? Is it possible to revert to the previous behavior?

thank you,

Norton product name and version: Norton Mobile Security and Norton Antivirus, version 4.8.0.4489 14 Jan 2020
Operating system: Android 10 (build 52.1.A.0.532)
Norton error message / error code: Not applicable

Another user has reported the same issue.   https://community.norton.com/en/forums/secure-wifi-notifications   It appears it may be related to the change to Android 10 OS. There is no way to go back to the older version. I'll pass these two threads along to my Norton Contacts. In the mean time, please send logs to Norton to help diagnose the issue. 

Open the NMS app and tap the three bars at the top left. Tap on App Settings, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log setting and turn it off, then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. 

If you do send logs, please let me know and I'll notify my contacts to look for them.


 

Un autre utilisateur a signalé le même problème. https://community.norton.com/en/forums/secure-wifi-notifications Il semble que cela puisse être lié au passage à Android 10 OS. Il n'y a aucun moyen de revenir à l'ancienne version. Je vais transmettre ces deux fils à mes contacts Norton. En attendant, veuillez envoyer des journaux à Norton pour aider à diagnostiquer le problème.

Ouvrez l'application NMS et appuyez sur les trois barres en haut à gauche. Appuyez sur Paramètres de l'application et faites défiler jusqu'à la section Journalisation. Activez Activer le journal de débogage. Continuez ensuite à utiliser votre appareil jusqu'à ce que votre problème se reproduise. Une fois le problème survenu, revenez au paramètre Journal de débogage et désactivez-le, puis appuyez sur Envoyer le rapport d'erreur avec les fichiers journaux. Dans votre soumission, veuillez inclure "forum 'votre nom d'utilisateur" "dans la section ID du cas du rapport. Incluez également un lien vers ce fil.

Si vous envoyez des journaux, faites-le moi savoir et j'informerai mes contacts de les rechercher.

Kudos0

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 03-Feb-2020 | 10:57PM · Enlace permanente

Dear peterweb,

Thank you for your input.

peterweb:

Open the NMS app and tap the three bars at the top left. Tap on App Settings, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log setting and turn it off, then tap on Send Error Report with log files. In your submission please include "forum 'your username' " in the Case ID section of the report. Also include a link to this thread. 

If you do send logs, please let me know and I'll notify my contacts to look for them.

I followed your instructions but when going on Send Error Report, the NMS app eventually opens a share file dialog with several sharing channels options while I expected the app to send it directly to the support address.

Can you advise on how I should proceed? Note that I have saved the corresponding files.

Regards,

Kudos0

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 04-Feb-2020 | 8:01AM · Enlace permanente

Just choose your email client that is set up on your device. Then you can fill in more details for the issue.

Kudos0

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 04-Feb-2020 | 8:17AM · Enlace permanente

peterweb:

Just choose your email client that is set up on your device. Then you can fill in more details for the issue.

 Apologies if I missed something obvious but I cannot find any e-mail address for the Norton support (I see phone, chat, and this forum).

Kudos1 Estadisticas

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 04-Feb-2020 | 9:04AM · Enlace permanente

After tapping on Send Error Report, you see this 

Fill you forum username in the Support Case ID  line, then give a brief description of the issue you are seeing on the next line. Then tap on the right arrow at the top right of the screen. That will bring up this....

Just tap on the email client you are using on that device. That will open your email client with the information about the issue. Just fill in any additional information and send the email.

Kudos1 Estadisticas

Re: Notifications d'analyse de sécurité WiFi dérangeantes sur Android 10

al corriente: 04-Feb-2020 | 9:29AM · Enlace permanente

Thank you peterweb for your patience and crystal clear explanation.

My report(s) (it seems to have attached 2 logging sessions) have been just sent (and I received an acknowledgement).

Cheers,

This thread is closed from further comment. Please visit the forum to start a new thread.