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Kudos0

Unable to load norton 360 on new windows 10s laptop

Hi all ,I have Norton 360 on 3 devices and have purchased a new laptop which runs windows 10 S, I sent an email to new device to download Norton and when I opened link it tells me to get the Norton app from Microsoft store and when downloaded on welcome page i can click on {I have a subscription} ,The problem is the only App is Norton safe web and when installed there is no welcome page .        I have checked on Norton help but as yet I still have not been able to install my Norton 360. any help would be much appreciated

Labels: Norton 360

Respuestas

Kudos1 Stats

Re: Unable to load norton 360 on new windows 10s laptop

To download a copy on your Windows 10 S machine in US, search for Norton Security on the MSFT App Store (US only)

Outside of US, the app can be installed with an existing valid Norton Subscription by visiting My Norton portal (http://my.norton.com) on a 10 S machine.

For more information, visit Norton UWP Install FAQ page.

https://community.norton.com/en/blogs/product-update-announcements/norton-uwp-app-110-now-available-windows-10-s

To download a copy on your Windows 10 S machine in US, search for Norton Security on the MSFT App Store (US only)

https://www.microsoft.com/en-us/search/shop/Apps?q=Norton+Security

Compatibility of Norton with Windows 10 in S Mode

We have launched a Norton Security app that is compatible with Windows 10S.

https://support.norton.com/sp/en/us/home/current/solutions/v122058656 

Install Norton Security on Windows 10 in S mode

Follow these instructions from your Windows 10 in S mode device to download and install Norton Security.

STEP 1

Get the Norton Security app from Microsoft Store

  1. On your Windows 10 in S mode device, launch the Microsoft Store app.

  2. Search for Norton Security in the Microsoft Store and install the Norton Security app.

  3. In the Microsoft Store page for Norton Security, click Get and install the app.

https://support.norton.com/sp/en/us/home/current/solutions/v130433626

Kudos0

Re: Unable to load norton 360 on new windows 10s laptop

Thanks for your advice would I be right in thinking the Norton App I need is not available in the UK yet

Kudos0

Re: Unable to load norton 360 on new windows 10s laptop

maz1fan2da:....would I be right in thinking the Norton App I need is not available in the UK yet

Outside of US, the app can be installed with an existing valid Norton Subscription by visiting My Norton portal (https://my.norton.com) on a 10 S machine.

https://community.norton.com/en/blogs/product-update-announcements/norton-uwp-app-110-now-available-windows-10-s 

Kudos0

Re: Unable to load norton 360 on new windows 10s laptop

maz1fan2da: .... would I be right in thinking the Norton App I need is not available in the UK yet

https://www.microsoft.com/en-gb/search/shop/Apps?q=Norton+Security 

Kudos1 Stats

Re: Unable to load norton 360 on new windows 10s laptop

maz1fan2da:

Thanks for your advice would I be right in thinking the Norton App I need is not available in the UK yet

See this Norton product announcement for the Norton UWP App  for Windows S. Check the last paragraph in section 3.

3. What countries is the product available in?

Norton Security Universal Windows Platform (UWP) app is available to Win 10S users from the MSFT App Store in US.

   Norton Security UWP is now a New Norton offering, purchase of the app allows the customer to access the Norton product on other devices as well. 

   To download a copy on your 10 S machine in US, search for Norton Security on the MSFT App Store. Outside of US, the app can be installed with an existing valid Norton Subscription by going to Norton portal (https://my.norton.com) on a 10S machine.

Things happen. Export/Backup your Norton Password Manager data.