Solved.
Kudos0

Pls Refund Autorenewal

al corriente: 09-Abr-2022 | 8:49PM · 3 Respuestas · · Translation:

Just got an email saying you took money from my account. I no longer even use the device being "protected" and stopped using your services ages ago. Had no idea you would automatically keep taking money from me without asking. Please return the $135 you took. I have now cancelled the renewal feature but the payment has already gone through. Please give me back my money and cancel my subscription. Not wanted or needed. I have been trying to contact you but your website is circular and gives no real contact address.

Labels: Auto Renewal, Norton Account, Subscription, Refund
Solución aceptada
Kudos0

Re: Pls Refund Autorenewal

al corriente: 09-Abr-2022 | 8:55PM · Edited: 09-Abr-2022 | 9:02PM · Enlace permanente

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund.

Twitter Norton Support
https://twitter.com/NortonSupport

View Accepted Solution in Context

Respuestas

Kudos0

Re: Pls Refund Autorenewal

al corriente: 09-Abr-2022 | 8:54PM · Edited: 09-Abr-2022 | 8:59PM · Enlace permanente

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Solución aceptada
Kudos0

Re: Pls Refund Autorenewal

al corriente: 09-Abr-2022 | 8:55PM · Edited: 09-Abr-2022 | 9:02PM · Enlace permanente

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


~regarding Chat Support
Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

~regarding Phone Support
Please share your geo-location/country.  Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund.

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: Pls Refund Autorenewal

al corriente: 09-Abr-2022 | 9:12PM · Enlace permanente

Finally found a way to message an agent. Am told a refund has been sent and should arrive in 5-7 days.

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