Headline: - I am unable to re-install Norton.
PC: - Dell XPS8940 Running Windows 11 Pro v 21H2.
Some slightly odd behaviour of the PC lately (false positives on the Dell-installed features) led me to realise that Windows Defender had started operating instead of Norton 360. Norton 360 refused to respond to clicks on its desktop icon. There had been no false positives when Norton was ooperating the security.
Yesterday when I logged in to and looked at my Norton dashboard it showed that it believed the PC to be offline since 9 days ago and protected.
Various searches of the Support pages told me that a re-installation is required.
Removal of Norton 360 with the Norton RnR tool worked fine, but installation didn't. The installation tool (in Administrator mode) would start, then install scanner, download virus signatures, then scan for viruses. Next it would show the message "Device Security - installing" for a couple of seconds, then go in to the Error Log routine. It seems to generate 4 sets of logs to be sent to Norton.
The Norton Power Eraser doesn't find any problems, and sends me back to installation.
The installation fails as described above.
I have removed Malwarebyte, and still no difference.
I have removed CCleaner, and still no difference.
Today, after finding the same issues I have tried to install Norton in Windows "Safe Mode with Network" but still no change to the installation, although Norton Power Eraser seems to hang in this mode when it gets to the reboot part.
Is there something I need to do to the Norton installer, or do I need to go for re-installation of Win 11? Everything else on the PC seems to work fine so that is rather drastic, considering that Windows Defender seems to have come to the rescue for the time being. The fact that the Norton Dashboard tells me that the PC is still protected, but has now been offline for 10 days (as of today), rather points to finger at the Norton set up as being the problem.