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live update cannot connect; Fix now fails; error with quickscan

Norton messages have indicated my computer is at risk.  The "fix now" button does not solve the problem.  The live update cannot connect.   I first uninstalled Norton 360 and reinstalled using provided instructions.    It did not resolve the issue.  Today I upgraded to macOS Monterey to see if that would resolve.   I now get a "Live update cannot connect" or "live update failed".    I ran a quick scan and that produced an error and failed as well. Please advise.