Solved.
Kudos0

When I type the new product key in and press the arrow, nothing happens

i HAVE A NEW PRODUCT KEY FROM AMAZON. I ALREADY HAVE AN EXPIRED ACCOUNT. WHEN I TYPE THE PRODUCT KEY IN AND PRESS THE ARROW NOTHING HAPPENS. I CANT ACCESS CHAT SERVICE

[Edit: Clarified Subject]

Labels: Activation
Solución aceptada
Kudos0

Re: When I type the new product key in and press the arrow, nothing happens

JS MALE:
i HAVE A NEW PRODUCT KEY FROM AMAZON. I ALREADY HAVE AN EXPIRED ACCOUNT. WHEN I TYPE THE PRODUCT KEY IN AND PRESS THE ARROW NOTHING HAPPENS. 

Learn how to use your Norton product key
For instructions on how to use your Norton product key, select one of the following depending on your situation:
[...]

https://support.norton.com/sp/en/us/home/current/solutions/v71537110

Respuestas

Kudos0

Re: When I type the new product key in and press the arrow, nothing happens

JS MALE:
I CANT ACCESS CHAT SERVICE

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please try clearing browser cookies n' cache.

Please try allowing all Norton pages cookies/ads/scripts/frames/trackers/.
Please try allowing all Norton pages content that may be blocked by browser extensions or built-in browser protections. 

Please try with Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers


regarding Chat Support: Chat Now 
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


regarding Phone Support: View local phone numbers
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?


Twitter Norton Support
https://twitter.com/NortonSupport

Solución aceptada
Kudos0

Re: When I type the new product key in and press the arrow, nothing happens

JS MALE:
i HAVE A NEW PRODUCT KEY FROM AMAZON. I ALREADY HAVE AN EXPIRED ACCOUNT. WHEN I TYPE THE PRODUCT KEY IN AND PRESS THE ARROW NOTHING HAPPENS. 

Learn how to use your Norton product key
For instructions on how to use your Norton product key, select one of the following depending on your situation:
[...]

https://support.norton.com/sp/en/us/home/current/solutions/v71537110

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