Laptop is running Windows 10. Android phone is Samsung S20 (Android). Both using Norton 360 with VPN, same account. Both are set to launch the VPN service automatically for questionable networks. Home internet is provided by CenturyLink.
On my laptop, N360 always automatically starts VPN service, the pop-up notification says the network password is weak.
On my Android phone, N360 says the network is secure and does not automatically launch the VPN service. I must manually start the VPN service. This becomes problematic and a little concerning as the VPN will turn itself off every so often. No notification of any kind, I just happen to see the key icon on the status bar is no longer present and I have to open N360 and manually turn it back on. I do many things on my phone that use an internet connection so I do want the VPN service running. Information from my phone may be vulnerable when the VPN quietly turns itself off and I don't notice for a while. (Just for comparison, when I was in a McDonald's and used the Wifi there, N360 on my phone did automatically launch the VPN, so I know it works on my phone.)
N360's contrary safety assessments for the same network (my home network) on different devices doesn't make sense. Why does N360 consider the network password weak for my laptop but perfectly safe for my phone? I also don't fully understand why the VPN turns itself off on my phone when I manually turn it on, I would think that by having it set to manual, turning it off would also be required manually.