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Premature auto-renewal without notice

al corriente: 17-Jun-2022 | 10:11AM · 1 Reply · · Translation:

Norton has taken payment a whole month before my renewal was due, and without first notifying me my renewal was even pending. My account is due to renew on 17th July 2022, but you took payment today - 17th June. Am am now overdrawn because of this. This is appalling customer service. At the very least you should notify customers their renewal is due BEFORE taking it, and furthermore you should take the paymet when it is due - not an entire month before. And because I can't find a way to speak to somebody and sort this out, I'm having to post on here. I would like my money back and I will be going elsewhere. Disgusted. 

Labels: Auto Renewal

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Re: Premature auto-renewal without notice

al corriente: 17-Jun-2022 | 11:00AM · Edited: 17-Jun-2022 | 11:04AM · Enlace permanente

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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