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norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:22PM · 7 Respuestas · · Translation:

I tried responding to your email regarding my query however it didn't get delivered. 

So basically, from what I understand, I would have to pay $39.99 (plus Taxes) more per year for Norton Utilities Premium on top of the $139.99 I pay for Norton 360 Premium.  However, I can cancel the subscription for Norton LifeLock that costs me $43.67 per year. 

Do I have that correct???

Further, will I get a refund on Norton LifeLock if I don't need it based on what you said. 

Your website indicates 2 Utility programs available, Ultimate and Premium.  What is the difference between the two?

Labels: Norton Utilities

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Re: norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:35PM · Edited: 17-Jun-2022 | 5:17PM · Enlace permanente

Do you have a separate paid subscription for Norton Utilities Premium?
Or, are you using the free bonus that was offered for having Automatic Renewal Service enabled for your Norton 360 subscription?

If you are using the free bonus.  Norton is no longer offering this bonus.
As a result, you will lose access to Norton Utilities Premium for either reason.

  • You turn off Automatic Renewal Service for your Norton 360 subscription.
  • Your current Norton 360 subscription that entitled the free bonus expires. Even if you have Automatic Renewal Service enabled. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund/?. 

Norton Utilities Ultimate is newer. 

Introducing Norton Utilities Ultimate!
Norton Utilities Ultimate builds on Norton Utilities Premium with enhanced features that help improve overall device functionality.

New Product Features added to Norton Utilities Ultimate: 
[...]

https://community.norton.com/en/blogs/product-service-announcements/introducing-norton-utilities-ultimate

Norton Utilities Premium - $39.99/year - See subscription details below*
https://us.norton.com/products/norton-utilities

Norton Utilities Ultimate - $69.99 42% OFF* - $39.99/year - Price shown is for first year
See Subscription Details below*
https://us.norton.com/products/norton-utilities-ultimate

Note: Norton products/features & terms may vary by location. 
Please always review * Important Subscription, Pricing and Offer Details: ... your location. 

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Re: norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:52PM · Enlace permanente

So will I get a refund if I cancel LifeLock

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Re: norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:53PM · Enlace permanente

I do have auto renewal which occurred May 5th

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Re: norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:57PM · Edited: 17-Jun-2022 | 4:59PM · Enlace permanente

pdmactal:
So will I get a refund if I cancel LifeLock

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund/other. 

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Re: norton utilities has been disabled

al corriente: 17-Jun-2022 | 4:57PM · Enlace permanente

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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Re: norton utilities has been disabled

al corriente: 29-Jun-2022 | 1:29PM · Enlace permanente

I have the free bonus version of Norton Utilities Premium, and I lost access to it, but I never turned off auto-renewal and my product had never expired.  I get the message "Re-activate to repair".

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Re: norton utilities has been disabled

al corriente: 29-Jun-2022 | 6:11PM · Enlace permanente

But did you get charged for a renewal recently? If so, that counts as the original 360 subscription that qualified for the bonus having expired. Even though your protection continues after the renewal. That is noted in bjm_'s first post above.

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