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Refund of early renewal of annual subscription

al corriente: 06-Ago-2022 | 8:24PM · 4 Respuestas · · Translation:

I have been charged $149.99 (Invoice ID AP1414120319-1) by NortonLifeLock Singapore Pte. Ltd for an automatic payment which I did not request. My annual renewal date is three months away on 9/11/2022 and should be from Norton Australia. I request a refund and an explanation as to how and why this happened.

Other comments on Norton Community Notice board say this is a recurring problem and a rip off by Norton. 

Labels: Customer Support Feedback, Device Security, Renewal, App Security
Solución aceptada
Kudos0

Re: Refund of early renewal of annual subscription

al corriente: 06-Ago-2022 | 8:36PM · Enlace permanente

Australia

Australia

View Accepted Solution in Context

Respuestas

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Re: Refund of early renewal of annual subscription

al corriente: 06-Ago-2022 | 8:35PM · Enlace permanente

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Product Return Form
This form is only for products purchased in the US & Canada.
https://support.norton.com/sp/en/us/home/current/product-return-form

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term. 
Solución aceptada
Kudos0

Re: Refund of early renewal of annual subscription

al corriente: 06-Ago-2022 | 8:36PM · Enlace permanente

Australia

Australia

Kudos0

Re: Refund of early renewal of annual subscription

al corriente: 06-Ago-2022 | 8:42PM · Edited: 06-Ago-2022 | 8:51PM · Enlace permanente

Christine:

I have been charged $149.99 (Invoice ID AP1414120319-1) by NortonLifeLock Singapore Pte. Ltd for an automatic payment which I did not request. My annual renewal date is three months away on 9/11/2022 and should be from Norton Australia. I request a refund and an explanation as to how and why this happened.

9/11/2022 = September 11, 2022?
9/11/2022 = November 09, 2022?  

https://opencorporates.com/companies/au/129811114

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Please Contact Norton Support regarding your subscription/refund. 

Kudos0

Re: Refund of early renewal of annual subscription

al corriente: 07-Ago-2022 | 4:50AM · Enlace permanente

Has the money been taken from your account or did you just receive the invoice by email? 

If an email, be sure this is a genuine Norton email by checking the sender's email address against this information. Is this email from Norton legitimate?   There are a lot of scam emails being sent out pretending to be from large companies such as Norton, McAfee and Microsoft. They try to get you to call a number to arrange a refund, but in fact, if you give them your banking information they actually withdraw money. I recently got an email from 'McAfee' saying my subscription has expired. I have never had a McAfee product on any of my systems.

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