Solved.
Kudos0

Missing normal page with scan, back up and so on.

al corriente: 23-Ago-2022 | 9:52AM · 4 Respuestas · · Translation:

I had to uninstall Norton Anti Track to fix an error. When I reinstalled it apparently something was updated to Norton 360. The icon for the short cut is different and when I open it I no longer have the options to scan, back up and so on. It just shows the following: 

ID Theft, Dark Web Monitoring, Credit Score and Report, Secure VPN, Parental Controls and Privacy Monitor. Does anyone know how I get to the screen when I can do a back up and scan? 

Thank you

Labels: LiveUpdate

Respuestas

Solución aceptada
Kudos0

Re: Missing normal page with scan, back up and so on.

al corriente: 23-Ago-2022 | 10:39AM · Edited: 23-Ago-2022 | 10:54AM · Enlace permanente

Please run Norton LiveUpdate + Restart (not Shut down) machine.  Repeat.

Norton Security 22.22.7.14 for Windows is now available!
[...]
You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222714-windows-now-available 

Please turn off Windows Fast Startup. W10 [here] W11 [here]. 
Please turn off Hibernate.   
After Windows Updates - confirm Windows Fast Startup & Hibernate are off. 

Are you launching Classic view and want to switch to or open My Norton view?
Are you launching My Norton view and want to switch to or open Classic view?

Do you see Norton tray icon?
Do you see Open My Norton from tray icon? 
Do you see Open Norton 360 from tray icon?

Switch between the My Norton window/view and Classic view/window
https://support.norton.com/sp/en/us/home/current/solutions/v135516915

Norton 360 Security/360 offers two views.  My Norton view & Classic view. 
You may launch My Norton or Classic view.  You may call My Norton view or Norton 360 aka Classic view from tray icon.  Are you using Windows Admin user account? 

From Norton tray icon ->
Open My Norton for My Norton view 
Open Norton 360 for Classic view

Note:
Settings from tray icon opens My Norton Settings.
Settings from Classic view opens Norton 360 Settings

Kudos0

Re: Missing normal page with scan, back up and so on.

al corriente: 23-Ago-2022 | 10:42AM · Edited: 23-Ago-2022 | 11:11AM · Enlace permanente

Norton 360 Classic view -> Settings ->

Norton 360 Classic view -> Settings > Launch View - Classic or My Norton

Kudos0

Re: Missing normal page with scan, back up and so on.

al corriente: 23-Ago-2022 | 10:50AM · Edited: 23-Ago-2022 | 10:51AM · Enlace permanente

My Norton view -> Device Security -> click Open for Classic view 

Kudos0

Re: Missing normal page with scan, back up and so on.

al corriente: 24-Ago-2022 | 12:21AM · Enlace permanente

Yes, this problem happened to me too. I followed the process and my problem was solved. First, you need to go to its classic type and select the option to open.

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