Kudos1 Estadisticas

PWM login gone kaput

Just now, logging into my PWM extension in Opera GX, on my main machine I was greeted with the following:

Initial login screen presented this, I clicked NEXT

On the next screen I entered my password ONCE, and only once. I was first greeted with incorrect password. The second attempt I was greeted with reset my password. Then a "server not available" dialog. I then closed my browser to clear the cache.

Next I tried logging in via the Main Norton UI, was then greeted with the "server not available" dialog a second time. The second attempt DID open the PWM via the UI.

It's EXTREMELY concerning that at any point I was prompted to "reset my password" for no good reason. I can only imagine others who are not tech savy having to experience this, reset their password not knowing that when they do, their cloud vault will be possibly deleted. We need this looked at immediately before the forums explode with others vaults being deleted because of a backend issue. 

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

Respuestas

Kudos0

Re: PWM login gone kaput

Same same.  Using Chrome.  Thanks for reporting, SA, maybe they`ll take notice.  -  Art

Words of Wisdom: "THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS" - [Grandparents] "There has never been an original thought." - [Someone, I'm sure] "I've spent my whole life 'polishing turds'" - [Me]
Kudos0

Re: PWM login gone kaput

My Vault is up and running now.  Thanks to SA and Support !

Glad I download backups ... just in case.

Words of Wisdom: "THE ROAD TO HELL IS PAVED WITH GOOD INTENTIONS" - [Grandparents] "There has never been an original thought." - [Someone, I'm sure] "I've spent my whole life 'polishing turds'" - [Me]
Kudos0

Re: PWM login gone kaput

Yes indeedy!! Export your vault on a regular basis, JUST IN CASE.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

This thread is closed from further comment. Please visit the forum to start a new thread.