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Kudos0

Auto renewal

al corriente: 29-Sep-2022 | 3:43AM · 1 Reply · · Translation:

I have sent messages and tried to have my Norton 360 auto renewal cancelled and refunded to no avail, I made contact within the 60 day period and have heard nothing, I ask again for cancellation and full refund as my next step is to take this up with consumer protection and the ombudsman in my state. I am getting very tired of this lack of communication and see that I am not alone on this blog. I have recently lost employment and this is causing me a great deal of stress, please respond.

Labels: Auto Renewal, Customer Support Feedback, Subscription

Respuestas

Kudos0

Re: Auto renewal

al corriente: 29-Sep-2022 | 7:28AM · Enlace permanente

Where did you send your messages to make these requests? You have to contact Norton Support by chat or phone to make these requests.   www.norton.com/contactcs  . For the chat option, when you get to enter information in the chat bot enter 'Agent Please'. That should get you out of the bot and connected to a human.

You can disable the auto renewal from your Norton Account. Log in and hover your cursor over your user name and click on Manage My Subscriptions.  Then find your current subscription and on the right side you will see a link to manage the auto renewal.

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