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Kudos0

Screen Care Phone Enrollment

al corriente: 23-Dic-2022 | 1:38AM · 1 Reply · · Translation:

Hi,

I've had an active subscription for years and I am trying to enroll my iPhone 12 Pro Max for screen care but when I try to add it in the Device Care app, the only options is to pay $3.99 and I thought the first device is supposed to be free.

Thoughts?

Respuestas

Kudos0

Re: Screen Care Phone Enrollment

al corriente: 24-Dic-2022 | 4:11PM · Enlace permanente

Have you been renewing your subscription using the Norton Automatic Renewal process? That is a requirement for the 'free' Device Care service. If you have been purchasing new subscriptions each year you do not qualify and have to pay the current price.

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