Este hilo del foro necesita una solución
Kudos0

How to restore backup files after old drive died & new drive installed

al corriente: 01-Feb-2023 | 8:49AM · 3 Respuestas · · Translation:

The 1T data drive on my laptop died and when I went to have a new one installed, the computer repair guy suggested removing my old OS drive (128Gb, having issues, 7yrs old) also and installing a single new 1T SSD. He reinstalled everything he could from my old OS drive onto the new drive and when I set Norton up on this new drive, it doesn't see the backup sets I've made previously. How do I access and restore them?? (The 600Gb of data on my dead data drive is inaccessible unless I send it off for a mega-expensive recovery at a lab so I need to recover what I can from the backups I've made.) Latest Windows 10 installed.

Labels: Backup

Respuestas

Kudos0

Re: How to restore backup files after old drive died & new drive installed

al corriente: 01-Feb-2023 | 1:53PM · Edited: 01-Feb-2023 | 1:55PM · Enlace permanente

you can not see you data when you has backup enabled on Norton 360 it does not uploadet it to the backup site

Kudos0

Re: How to restore backup files after old drive died & new drive installed

al corriente: 01-Feb-2023 | 6:40PM · Enlace permanente

Where had you backed up this data? Your mention of 600GB sounds like an external drive. To access the data from that backup, you would have to ensure that the external drive is connected to your system and that it is mapped to a the same drive letter that you used when creating the backups. Then you need to start a Backup Restore. From the new My Norton interface, click on the down arrow beside Run Backup for the Cloud Backup, and then choose Restore Files.

Then click on View All in the Restore From section, and look for your external backup drive. Choose that drive as the source, and then choose to restore all files and categories. Then choose whether you want to restore to their original location or to a new, temporary location so you can pick and choose which files you want.

Kudos0

Re: How to restore backup files after old drive died & new drive installed

al corriente: 01-Feb-2023 | 7:20PM · Enlace permanente

Sorry, I wasn't clear about the backup sets. I had some files in cloud backup through Norton 360 and since I had to reinstall Norton 360 on my new drive and set up Backup again, it didn't show the old backup sets, just said no backup sets had been made, and I couldn't find a way to restore them even though I could see them when I went on my account on the Norton website. Anyway, I finally went on the website and found the Support Chat and they restored the files for me.  Thank you for responding and giving such a thorough, clear explanation. (My laptop had two internal drives, the small OS drive and a large data drive. The data drive crashed and the computer guy thinks the reading arm is broken, so in order to retrieve the 600Gb of data, I have to send it to a lab to be very expensively worked on. I thought I might have enough of it backed up that I wouldn't need to retrieve the data, but I'm still going through my backup files in different locations trying to see what I've got. I bought a 5T backup drive this week and will be religiously backing up my files from now on!!!)

This thread is closed from further comment. Please visit the forum to start a new thread.