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Kudos0

I had my auto-renewal turned off!!! Just got charged $140.00!!

al corriente: 05-Mayo-2023 | 4:49PM · 1 Reply · · Translation:

I was charged $140.00 today for auto-renewal of Norton.  I had this flagged to OFF!! I am so upset right now I want my money back and will go to some other company for virus detection!  I do not have money to cover other expenses for the month now.  Please contact me, and explain why this was turned on again!! I want my money back!

Respuestas

Kudos0

Re: I had my auto-renewal turned off!!! Just got charged $140.00!!

al corriente: 05-Mayo-2023 | 5:36PM · Edited: 05-Mayo-2023 | 5:58PM · Enlace permanente

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 50-65 days before current term expiry. 

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support to discuss your concerns/issue.

Twitter Norton Support
https://twitter.com/NortonSupport

Subscription Renewal Price List: Effective May 2023
https://us.norton.com/pricing

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