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Kudos0

Norton 360 shows 3 messages but the message center is empty

al corriente: 19-Mayo-2023 | 3:02PM · Edited: 19-Mayo-2023 | 3:11PM · 15 Respuestas · · Translation:

Norton 360 says I have 2 messages (now 3) but when I open message center, there are no messages

I have removed and re-installed Norton many times, but the "notification" is still there

Please Help!!

(also can't connect to Norton Server)

2nd time reporting this issue

https://community.norton.com/en/forums/message-notification-server-issues

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Solución aceptada
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 11-Jun-2023 | 7:41PM · Enlace permanente

I have re-installed Norton 360 many times, but the last time (June 6) seems to have worked. I still can't communicate with the Norton Server but I don't get the annoying "message notification"

View Accepted Solution in Context

Respuestas

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 19-Mayo-2023 | 3:42PM · Enlace permanente

Hello. Another user had the same issue, their solution is here: https://community.norton.com/en/comment/8542562#comment-8542562

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 19-Mayo-2023 | 5:08PM · Enlace permanente

This "solution" doesn't work as I still get "notifications"

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 22-Mayo-2023 | 9:38AM · Enlace permanente

Disable fast startup and reboot, recheck for the issue.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-1...

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 23-Mayo-2023 | 11:42AM · Enlace permanente

Thanks for the reply

1 - I have disabled fast start up and re-booted

2 - I have also removed Norton 360 and re-booted

3 - did a search for Norton/Symantic folders/files still remaining and deleted them from my OS

4 - re-installed Norton 360, ran Live Update, did a scan, re-booted 

I will give it a day to see if this worked and close the thread

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 23-Mayo-2023 | 1:45PM · Enlace permanente

Thanks for the post-back Murray. Hoping this corrects your issue.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 9:20AM · Enlace permanente

this also didn't work, as the message notification is back and I still can't connect to the server

next??

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 10:53AM · Enlace permanente

Can you successfully sign into your Norton account via their website? Can you determine if "remote management" is set in Norton settings?

https://my.norton.com/

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 1:13PM · Enlace permanente

I can access Norton thru the website, but the mail has no messages

I checked my settings and the current setting for Remote Management is "off"

should Remote Management be "on"?

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 1:32PM · Enlace permanente

My experience is with that setting set to ON. That allows the device to synch with your Norton account. 

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 1:33PM · Edited: 24-Mayo-2023 | 1:37PM · Enlace permanente

your website says: Norton Remote Management sends the health status of your device and other information to the My Norton portal. You can use the My Norton portal to view, manage, or explore Norton products and fix some protection issues with your device remotely. By default, Remote Management is turned off.

I have turned the Remote Management "on"

hope this helps "see" what the issue is

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 1:37PM · Enlace permanente

Please reboot to ensure that the setting changes are system wide.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 24-Mayo-2023 | 1:59PM · Enlace permanente

thanks, I have re-booted my computer, but the "message notification" is still there, but there are no messages

I still can't connect to the Norton Server

Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 25-Mayo-2023 | 10:16AM · Enlace permanente

I keep forgetting to ask, what OS and its version are you using? Do you have the Norton VPN or another VPN set to enable and run at startup? I'm running out of thoughts about what this issue is being caused by. 

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 25-Mayo-2023 | 2:59PM · Enlace permanente

my OS:

Device name    Sanctuary
Processor    Intel(R) Pentium(R) Silver J5005 CPU @ 1.50GHz   1.50 GHz
Installed RAM    8.00 GB (7.81 GB usable)
Device ID    5D8B63D8-F8CA-4855-88EC-34B6A4F1A026
Product ID    00325-80204-10471-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
Edition    Windows 11 Home
Version    22H2
Installed on    ‎2022-‎09-‎28
OS build    22621.1702
Experience    Windows Feature Experience Pack 1000.22641.1000.0
 

no VPN 

I am a loss too, but can live with. It's quite annoying

Solución aceptada
Kudos0

Re: Norton 360 shows 3 messages but the message center is empty

al corriente: 11-Jun-2023 | 7:41PM · Enlace permanente

I have re-installed Norton 360 many times, but the last time (June 6) seems to have worked. I still can't communicate with the Norton Server but I don't get the annoying "message notification"

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