Kudos0

Security History-LiveUpdate

Security History stops keeping record of LiveUpdate after 11-04-2023. Is anyone have same in their Norton Security History?

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|

Respuestas

Kudos0

Re: Security History-LiveUpdate

My history shows liveupdate functioning normally as of 05-30-2023. Did you in any way turn off liveupdate for some reason?

Kudos0

Re: Security History-LiveUpdate

Nope, then in this case, since I am using Norton Utilities Ultimate, this could clear off the log record accidently.

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
Kudos1 Estadisticas

Re: Security History-LiveUpdate

Hi Ranjan313:

Your LiveUpdate log has reached 14 pages.  Try clicking the Clear Entries button to see if that restarts your logging.

I no longer use Norton on my Win 10 machine but I've seen this happen with older versions of Norton - see my 17-Apr-2018 post in Inquirer's Intrusion Prevention is Not Enabled where I noted that "I've noticed that the entries in Antiphishing, Intrusion Protection, and certain sections of my security history sometimes stop logging after a maximum number of entries is reached (e.g., 10 pages, 20 pages, etc.) and I need to clear the entries to get newer entries logging again."  As far as I know once the log reaches a maximum size older entries are supposed to be purged to make room for newer entries, but sometimes this doesn't happen.

Kudos0

Re: Security History-LiveUpdate

Even after clearing complete log entries, still LiveUpdate not keeping record.

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|
Kudos0

Re: Security History-LiveUpdate

Ranjan313:

Even after clearing complete log entries, still LiveUpdate not keeping record.

Hi Ranjan313:

Are your Automatic LiveUpdates running to completion?

I used a legacy Norton Security v22.15.5.40 product on my old Vista SP2 machine so the screenshots and folder paths below won't look identical to what you should see if you're using a Norton v22.23.5.106 product on your Win 11 computer, but if I opened my Background Tasks windows (Settings | Administrative Settings | Background Tasks | Configure) I could see the Last Run times and Status of all my scheduled background tasks, including my Automatic Live Updates (the old image below was captured on 25-Aug-2019) ...

... and if I browsed to C:\Program Files\Norton Security\NortonData\<version number of last clean Norton install>\Definitions\SDSDefs there would be a new subfolder created every time the virus definition set was updated during an Automatic LiveUpdate.  According to the Broadcom site at https://www.broadcom.com/support/security-center/definitions?pid=sep14 the latest File-Based Protection / virus definition set released for Symantec Endpoint Protection 14 (the closest match to Norton home consumer products) is currently version 20230627.007 (i.e., revision 7 for virus definitions sets released on 27-Jun-2023) so you might see a subfolder in your C:\Program Files\Norton...\Definitions\SDSDefs folder named 20230627.xxx if your virus definitions were actually updated today.  From an old image I captured on 25-Aug-2019 showing my virus definition set was created on 24-Aug-2019.

Kudos0

Re: Security History-LiveUpdate

I reinstalled Norton360, any errors fixed with this.

Win 11 Pro version 23H2, |Certified Windows PC Troubleshooter|

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