Este hilo del foro necesita una solución
Kudos0

Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

Hi,

I submitted a false positive file submission on 20th April 2023, but the site still shows the status as "Your submission is being processed"

Our clients have downloaded our software again today and again our file is still being blocked.

Please can someone provide an update on this false positive submission?

Regards,

James

Respuestas

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

Hi @JJ123,

I reviewed the submission and see that the detection was removed from a file on the same day it was submitted. I found the application NIST Viewer online and download the file NISTViewer-Setup-x64.exe(file version 9.5.3.0) to try to reproduce the issue on my side. I was able to successfully install the app without any detection from Norton.

If you still see detection then please share the screenshot of the detection and if possible provide a download link for the file which is detecting so we can further investigate.

Thanks,

Zee

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

as test: fwiw

https://www.nistviewer.com/

Filename: nistviewer-setup-x64.exe
Full Path: C:\Users\user\Desktop\nistviewer-setup-x64.exe

Developers 
Net X Solutions Ltd

Version 
9.5.3.0

Identified 
6/2/2023 at 6:09:54 PM

Few Users
Fewer than 50 users in the Norton Community have used this file.

Very New
This file was released less than 1 week  ago.

Good
Norton has given this file a good rating.

Source File: 
nistviewer-setup-x64.exe

File Thumbprint - SHA:
8e482566778d44593ef71cadc5941af60b958e31d8aee517524092237fc33bbb
File Thumbprint - MD5:
b613a82418e1d01397e0940484f2b1ee

Norton Download Insight does not object


Norton Smart Firewall wants user interaction

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

Thank you for your further investigation.

Our NISTViewer.exe application (and installers) are all correctly signed using valid DigiCert certificates. Please see the screenshots below:I beleive this is therefore a false positive on the part of Norton Firewall, I'd be greatful if you could please investigate and fix this issue, so that our customers do not face this issue in the future.

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

I'm not seeing Norton Firewall prompt, now.  Sorry, for my earlier erroneous posting.  

I'm not seeing any Norton block/prompt, now. 

I'm not Norton.  I'm Norton user.  

Kudos0

Re: Requesting an update for False Positive Submission ID: 91c9045b-b2e8-45fe-b4ff-b8a20d0f2825

as a Norton user:
I'm not seeing any Norton block/prompt - download/install/launch.  

Sorry, as a Norton user for my earlier erroneous posting.  I'm not seeing any Norton objection.  

Norton Employee here was able to successfully install the app without any detection from Norton.

This thread is closed from further comment. Please visit the forum to start a new thread.