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Kudos2 Estadisticas

SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 5:31AM · Edited: 04-Jul-2023 | 5:40AM · 7 Respuestas · · Translation:

This above topic was posted on 30 October 2022 by rogonca titled "Norton App Lock can be bypassed with Google Wallet. Serious issue". There were a series of replies by peterweb who by stated he would refer to the matter to his contact who would pass it on to developers. The thread was subsequently closed with no resolution or fix by Norton as the problem is still persisting. The app lock on Wallet can be easily bypassed by hitting the back button on my Galaxy S23 Ultra. It is frankly a VERY SERIOUS MATTER and it appears Norton has done nothing to resolve the issue. No point having a digital wallet that can be easily accessed by someone who steals the phone. Like rogonca has previously stated: (1) The app stays unlocked continuously once you open it. (2) Closing the app and reopening doesn't work either. The app still stays unlocked. (3) Also doesn't lock is if the phone is shut down or restarted after using the app. And yes I have ticked the "keep app locked in session as well" option. If Norton does not respond in this matter, I will be using another service for all my mobile security requirements. I can't have a phone that I pay with that does haven't an effective app lock. Very bad form by Norton by not addressing a serious product defect.

Labels: Norton App Lock

Respuestas

Kudos1 Estadisticas

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 5:54AM · Edited: 04-Jul-2023 | 5:54AM · Enlace permanente

Hello EC123. Once again, I have passed this on to the top level Admins as a "reputational / security" issue that needs to be corrected after being presented twice now. Although myself and peterweb do not work for Norton, it is beyond our control, whether Norton takes action or doesn't. We can only continue following up in the hope that someone Norton does follow up. Lets all continue to repost here and not allow the 30 days scenario without a post to pass and the thread become automatically locked. Thanks for reposting.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos1 Estadisticas

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 6:02AM · Edited: 04-Jul-2023 | 6:03AM · Enlace permanente

Apologies but I did not mean to imply this as peterweb's responsibly but merely providing the relevant details so the original thread can be found. Thanks for responding so quickly and forwarding to Norton.

Kudos0

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 6:27AM · Enlace permanente

Understood. I wasn't implying peterweb is in any way not following up. Rather that we Guru's have contacts and cannot determine when or if they follow up. And that the forums threads will automatically lock after no activity for 30 days or more. Hoping Norton takes action ASAP though. 

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 6:39AM · Edited: 04-Jul-2023 | 6:45AM · Enlace permanente

No point having a digital wallet that can be easily accessed by someone who steals the phone.

The App Lock app is a secondary line of defense. Your primary defense is to have a pass code set up for your device. So if it is stolen, the thief needs to bypass that to even access anything on the device.

Having said that, the App Lock app should work as intended. Thanks @SoulAsylum for escalating this again. I will also touch base with my contacts from that last report of this issue.

And as SoulAsylum noted above, the forum threads are automatically closed by the forum software after 30 days with no new replies. It has nothing to do with whether an issue is resolved or not.

Also to help with diagnosis, can you list what device and Android version you are using?

Kudos1 Estadisticas

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 7:04AM · Edited: 04-Jul-2023 | 7:09AM · Enlace permanente

Thanks for your response. I use a phone lock as a primary line of defence. I have a 2023 Samsung Galaxy S23 Ultra and I am using version 13. Frankly force closing a thread with no response from the company is appalling customer service. It simply sweeps unresolved matters under the carpet.

Kudos1 Estadisticas

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 7:24AM · Edited: 04-Jul-2023 | 8:16AM · Enlace permanente

Following reading some reviews on the Google Play store, someone also pointed out the lock app on the Settings function doesn't work on their phone. I just tried that and that is correct as well. When the locked screen comes up, you can dismiss it by hitting the back button on the phone. I also tested the lock on other sensitive apps like my banking and chat apps and it was ok.

Kudos0

Re: SERIOUS ISSUE!!! NORTON APP DOES NOT LOCK EFFECTIVELY FOR GOOGLE WALLET. BEWARE.

al corriente: 04-Jul-2023 | 9:54PM · Edited: 04-Jul-2023 | 9:55PM · Enlace permanente

Same issue here, for months. Any solution yet?

What is the point of having an app lock that can't lock the apps that need the most safety...

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