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Kudos0

iPhone screen time

How do I stop the Norton password manager app from disappearing when I enable “screen time” / “content & privacy restrictions” on my son’s iPhone? Some apps disappear and some don’t. NPM does. All I want is some adult blockage and account tampering blocked. Does Apple consider NPM dangerous? Some of his downloaded games don’t disappear. iPhone 8, iOS 16.5

Respuestas

Kudos0

Re: iPhone screen time

I don't use Screen Time settings on my iPhone, but looking at the settings, what categories of apps have you restricted on his phone. It is possible the NPM app is being categorised in one of your choices. I see NPM listed in the Utilities category. So instead of choosing the entire Utilities category, tap on that line and manually choose the utilities you wish to block/monitor.

EDIT

Looking further into the Screen Time Settings > Content & Privacy Restrictions > Content Restrictions > Web Content. Check to limit Adult Websites, and then under Always Allow, tap on Add Website. In the URL line try adding     https://my.norton.com/extspa/passwordmanager Which is the website of the Norton Password Manager inside your Norton Account.  I have not tried this, so let us know if this works.

Kudos0

Re: iPhone screen time

Thanks for trying to assist. As soon as I turn on content restriction/apps/ and select 12+, it removes the NPM app. No other limitation is turned on or configured. Also, after doing this and then reversing to get NPM back, all of my apps on all of my iPhone home screens get rearranged! Ugh!!!
Kudos0

Re: iPhone screen time

What apps are you concerned about blocking/restricting on his phone? It might be worth the time to use the App Limits instead of Content and Privacy Restrictions to choose the apps. You can go through the app categories, tap on each to see what apps are listed. Then choose the ones you wish to restrict and then and then tap on Next at the top right of the screen. Then set the time limit to 0 hours, 0 minutes. 

One thing I'm not sure about is the warning under the time settings. "All limits will apply to all of your devices signed into iCloud with Share Across Devices enabled."  So if your son's phone is using the same Apple Account or iCloud account, it may affect your phone also. Be sure you turn off the Share Across Devices at the beginning of the setup.

Kudos0

Re: iPhone screen time

Im more concerned about content blocking (age sensitive) than time limitation. Funny how iPhone screen time feels NPM is age inappropriate and blocks access if set to 12+.
Kudos0

Re: iPhone screen time

When you start the setup for Screen Time, are you starting out by choosing This is My Phone, or are you using This is my child's phone? If you use the My phone, there seems to be more easily found options that don't require you to put in an age. 

On the Content Restrictions page, do not make any changes to the Apps section if you are not worried about the apps or restricting the time on apps. 

Just set the Web Content section to Limit Adult Websites. 

Kudos0

Re: iPhone screen time

Actually, my phone shows both my kids under the "family" heading in screen time.  Whether I try to restrict app content to an age (12+) from my phone or on my children's phone (after entering my parent PIN), Norton Password Manager disappears.  Obviously, iOS thinks the NPM app is malicious and inappropriate for under 17 years old (the next highest age restriction level).  Yes, I could put app content restriction to "allow all" but what does that expose my children to?  I consider that a bypass instead of a solution.  One would think that NPM would be one of the safest apps out there in the age appropriate scheme of things.  However, the app setting of 12+ blocks NPM while allowing the KEIRO (ENGINO TOY SYSTEMS) app.

Also, there is an "allowed apps" section in the content & privacy restrictions root menu but NPM is conspicuously missing from the list.

Thanks for trying to help but it looks like the only solution is for Apple to re-classify the NPM app as appropriate for any age and cook that into their iOS.  This process of trying to limit my children's exposure to porn, vulgar images, and language via Family Link, Norton Family, Microsoft Family Safety, AdGuard Home, and the built in protections in their laptops, tablets, and phones has been nothing but a nightmare.  They do their schoolwork on their laptops, communicate minimally with friends on their phones (my discarded phones with wifi only, no cell), and play games on their Fire tablets.  I'm getting close to just pulling all the plugs.

Kudos0

Re: iPhone screen time

I suggested using the App Limits section because you can control individual apps by tapping each category and selecting the ones you do not want the children to access. 

I was going to say it may be better that you try to get an Apple Support forum to see if anyone there can guide you to get the protection you want. There may even be an avenue where you can report the NPM app to Apple, or at least get an explanation on why it gets killed with the settings you have tried.

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