Este hilo del foro necesita una solución
Kudos0

23 days of existing licence not added to new licence

al corriente: 13-Jul-2023 | 4:39AM · 3 Respuestas · · Translation:

23 days of existing licence not added to new licence. I thought that had been fixed years ago.


Also I tried using the chat option but it would not work. It says that it could be due to not allowing cookies on the browser so I enabled and refreshed but still not working. Switched of all add blockers and tracker blockers etc. but still not functioning.

Tried on three browsers and all the same result, ie. no connection to chat.

Labels: Activation, Install/Setup, Software Updater, Windows 11

Respuestas

Kudos1 Estadisticas

Re: 23 days of existing licence not added to new licence

al corriente: 13-Jul-2023 | 5:08AM · Edited: 13-Jul-2023 | 5:12AM · Enlace permanente

fwiw ~ "Chat Now" works for me, my location: 

Maybe, Restart (not Shut down) machine. 
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/lost days.  

~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number

  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Kudos0

Re: 23 days of existing licence not added to new licence

al corriente: 13-Jul-2023 | 5:33AM · Enlace permanente

Many thanks I will try your suggestions. "clear browser cookies n' cache" sounds like a winner to me.

Kudos1 Estadisticas

Re: 23 days of existing licence not added to new licence

al corriente: 13-Jul-2023 | 7:11AM · Enlace permanente

23 days of existing licence not added to new licence. I thought that had been fixed years ago.

There is nothing to fix. Some users do want separate subscriptions to cover additional devices. If you do an actual renewal directly with Norton, the time will get added, although at a higher price. Using a new product key from another retailer just starts a new subscription, and the old subscription time is lost. Contacting Support before entering the new product key is what I find is the best way to handle this. Ask Support to add the time from the new product key to your existing subscription. That way there is no hassle getting all devices onto the new subscription.

This thread is closed from further comment. Please visit the forum to start a new thread.