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Kudos0

How to contact the lifelock team to get support for my subscription

al corriente: 15-Jul-2023 | 6:06AM · 2 Respuestas · · Translation:

I have two subscriptions from Norton Lifelock since 6 years ago.

I was trying to contact the CS team for years (by both fax and phone calls). Like:

1, I can not log in; 2, I want to report/claim a data loss. 

But I could not get response until now. Usually how can we contact the Norton Lifelock team? Thanks.

Labels: Auto Renewal, Order History, Subscription, Download, Protection Report

Respuestas

Kudos1 Estadisticas

Re: How to contact the lifelock team to get support for my subscription

al corriente: 15-Jul-2023 | 7:34AM · Edited: 15-Jul-2023 | 7:55AM · Enlace permanente

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 

       https://www.nortonlifelock.com/us/en/contact-us/

~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number

  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 

What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

LifeLock by Norton users may call number/s listed on LifeLock by Norton contact page.

1-800-416-0599
1-800-543-3562

Member Services and Support
Visit the secure LifeLock member portal or My Norton for self-service options and quick answers to most questions.

https://lifelock.norton.com/

https://lifelock.norton.com/about/contact

LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for LifeLock - 800-745-6061

Kudos0

Re: How to contact the lifelock team to get support for my subscription

al corriente: 17-Jul-2023 | 2:50AM · Enlace permanente

Thank you for all the information. I am trying to contact them again. In the last two years, I tried to fax and call the cs team many times. No response yet. I also asked at Norton’s website and no progress I remember. Usually how to find a good specialist? I need to file a data loss.

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