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Kudos0

Driver Updater Stuck in "Waiting" Mode

al corriente: 21-Jul-2023 | 12:18PM · 20 Respuestas · · Translation:

I downloaded and installed the new Norton Driver Updater yesterday and all the updates seemed fine with the exception for the update of the PCI Express Root Complex driver, which essentially got stuck in the "waiting" mode (see screenshot) and have stayed stuck ever since.

Subsequent research on my part has led me to believe that I may actually be better off not updating PCI Express Root Complex as many have had PC performance problems after the update.  For this reason, I don't want to update this driver but I don't know how I should interpret the "waiting" mode (which stays on after rebooting the PC), and more importantly how to simply undo the attempted update.

Any help with this issue would be greatly appreciated.

Archivo adjunto: 
Image icon Norton Driver Updater stuck in "Waiting" mode

Respuestas

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 22-Jul-2023 | 9:43AM · Edited: 22-Jul-2023 | 9:54AM · Enlace permanente

If you click on the right arrow  ">" next to the word "waiting" the little black disc gives the options  to either skip the update or ignore the driver - use this to remove the "waiting" state and cancel the update.

This does not answer the question as to why the driver is not updated as requested.

Note to Norton developers

CCleaner has the same issue and I wonder why this has started happening only in the last few days. For what it's worth Microsoft community users say that it is best not to update drivers on the recommendation of a driver updater.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 23-Jul-2023 | 3:52AM · Edited: 23-Jul-2023 | 3:53AM · Enlace permanente

For me, it is worse. The right arrow  ">" next to the word "waiting" is not clickable, so there is no way to either skip the update or ignore the driver.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 24-Jul-2023 | 9:14PM · Enlace permanente

HasseFree your best bet is to uninstall this rubbish program and never use it again, it bricked my PC and I had to reinstall Windows to fix it, and of course Norton said it wasn't their problem. 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 27-Jul-2023 | 7:38PM · Enlace permanente

My conclusion is that Norton Driver Updater was released to soon.  In technical terms, this is a piece of junk.  It created other PC problems and I regret installing it in the first place.  I have now uninstalled the Driver Updater.  Stay away from it, is my recommendation.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 27-Jul-2023 | 7:50PM · Enlace permanente

Totally agree mate, Norton are dodgy releasing a beta product as a fully fledged product without any mention of the risks involved. At least if you install a beta product you know you're potentially going to have issues and YOU make that decision, not like in this situation, we've gone in blind, trusting that the product is safe, only for a bunch of us to find that that is not the case, in my case it bricked my PC. 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 27-Jul-2023 | 8:19PM · Enlace permanente

I have exactly the same issue as outlined and likewise clicking on the arrow next to 'Waiting' does nothing

Kudos1 Estadisticas

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 27-Jul-2023 | 10:34PM · Enlace permanente

Hi,

I am really sorry for all troubles associated with usage of our product. This is not intentional behavior.

In order to be able to help you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "ticket number" here via private message - so we can analyze the logs with your report on our server.

Thank you.

-Uli

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 11:55AM · Enlace permanente

Support tool generated this code: C27EP.

I await your reply.

Thank you.

Markm Mitchell
Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 5:53PM · Enlace permanente

My problem is on my wife's computer, ASUS T100, and the Updater has jammed the whole system - the screen has a 'You have 1 outdated driver' image that I cannot remove - the cursor is not visible - and the touch screen is no longer working! When I try to restart the whole system, the computer simply goes back to the same place and nothing works!  How do I get rid of the program and get back to being able to operate the computer at all?  Frustrating!

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 7:18PM · Enlace permanente

Hi David,

Read the post from Uli a couple above yours, he's a Norton employee and trying to help, but as far as I know they haven't resolved any of the issues plaguing this dodgy programme. He's been looking into the same issue as yours on my laptop after the programme bricked my desktop and I had to reinstall Windows. Surprise, surprise, the Support Tool programme doesn't work properly either so you'll have to email the logs directly to him. Good luck, you're going to need it. 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 10:54PM · Enlace permanente

Have you investigated restarting Windows in Safe Mode to see if you can avoid reinstalling?


https://support.microsoft.com/en-us/windows/advanced-startup-options-inc...

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 11:47PM · Enlace permanente

Hi GM Burgess255,

Not sure if you're replying to me or not but in my case Safe Mode couldn't fix the problem. It's not my first rodeo and I've resolved many issues over the PC years but not this one. I even paid for the Norton Help Desk people to remotely help but they couldn't fix it either, leaving me with a fresh installation as the only option. On my Laptop it's still running fine, it just has the waiting error mentioned by several others and there's no way I'm going to let the thing loose to make more changes and my laptop. I'm still waiting to hear back from Uli about that one. Thanks for trying to help.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 30-Jul-2023 | 11:49PM · Enlace permanente

Hi David,

I am really sorry for all troubles associated with usage of our product. This is not intentional behavior.
In order to be able to help you I would like to ask you to send us your log files executing our Support Tool utility.

The support tool is available under c:\Program Files\Norton\Driver Updater\

Please run the “SupportTool.exe” and follow the instructions. Once it is done, please send me the "FILE ID" here via private message - so we can analyze the logs with your report on our server.

Thank you, Uli

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 8:50AM · Enlace permanente

have 3 PCs.  Ran updater on one and got the hung "waiting" problem for the PCI Express Root Complex. 

With the driver updater closed, ran the Norton support tool and got File ID: FNK9T

With the driver updater app running, ran the Norton support tool again and got File ID: DCARW

After seeing hung situation, was able to run the driver updater and get the "PCI Express Root Complex" driver to be "Ignored" on my other 2 PCs as follows.

start app,

deselect PCI Express Root Complex,

click on the >,  

select Ignore.

Once ignored, I do not know if it can updated in the future as it does not appear on the list now.  I just can't risk losing my other PCs to this problem.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 9:53AM · Enlace permanente

Lugar52, best bet is to uninstall the bloody thing mate, it bricked my desktop and Norton want me to run the dodgy programme on it again to help them troubleshoot what went wrong - in your dreams, no way in the world !! It also gave me the waiting error on my laptop but at lest I haven't had to reinstall Windows on that one, but I certainly won't be letting the wretched programme loose on it that's for sure. 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 1:50PM · Enlace permanente

Pedroski, thank you, did delete the app which killed the waiting scenario; however, I did a reinstall with the idea to run and set the PCI Express Root Complex into the ignore state but it looks like Norton beat me to it.

now with the new install, that driver is listed as up to date as the original Microsoft driver.  

only question now is:  do you manually try to update to the new Intel version or not?  

I think GM Burgess255 has it right, leave it alone.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 6:53PM · Enlace permanente

Thanks for all comments! My problem was on my wife's computer and the program ended up stopping anything from happening - no cursor, no touch screen, not able to stop the program even re-booting etc. I eventually managed to get some access by using the keys and tabbing etc - a painful process! I've now deleted the driver update program and had to update the my Windows etc - but still trying to get to a usable computer! 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 7:04PM · Enlace permanente

Sorry to hear that you're also having so much trouble Davidgig, it seems to be par for the course for this wretched programme. We should be compensated for all the time and aggro their beta programme has caused. 

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 7:09PM · Enlace permanente

Yeah Lugar52, I also agree with GM Burgess255 about leaving it alone. I've used driver updater programmes for years but never had anything like this sort of trouble, Norton have outdone themselves in producing the WORST programme in the history of computing and using us as guinea pigs to sort out the bugs. Good luck mate.

Kudos0

Re: Driver Updater Stuck in "Waiting" Mode

al corriente: 01-Ago-2023 | 11:07PM · Enlace permanente

The problem with the PCI Express Root Complex driver will be fixed in the next version. In fact this is an inbox driver which is a native driver that is supplied with the Operating System and don't need an update. We stopped already offering this update for new users, for existing users this wil be fixed soon. There is no reason to updated the installed driver. 

The "Waiting" problem is also fixed with the next update.

Again: The Driver Updater is not a beta product. The offered drivers are collected, analyzed and tested internally since years. We have millions of drivers in our database! Of course there can be issues within this amount of drivers. However, we are constantly trying to eliminate these problems. There are a handful of people here on the forum with problems which we take very seriously. But this does not mean that the product causes problems in the big mass. And I try to solve all problems here!

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