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Kudos0

how do i cancel my subscription?

al corriente: 11-Ago-2023 | 7:05PM · 5 Respuestas · · Translation:

I want to cancel my membership

Respuestas

Kudos0

Re: how do i cancel my subscription?

al corriente: 12-Ago-2023 | 7:26AM · Enlace permanente

To cancel your subscription, just go into your Norton Account and be sure that you have turned off Automatic Renewal for your subscription. Also be sure you remove your payment information from your Norton Account to ensure there is no chance of a problem with the Auto Renewal cancellation.

Unless your purchase  was within 60 days, there is no refund available.

Kudos0

Re: how do i cancel my subscription?

al corriente: 28-Ago-2023 | 9:25AM · Enlace permanente

Installed software on Aug 26th didnt work. Tried yesterday tp fixed it. My bank acct says you charged me 31.78,39.99,23.80 still got viruses I want these amounts refunded
Kudos0

Re: how do i cancel my subscription?

al corriente: 28-Ago-2023 | 10:11AM · Edited: 28-Ago-2023 | 10:20AM · Enlace permanente

There is no one in these forums that can access your Account or payment information.

As you seem to have multiple payments taken, you will need to contact Norton Support to have them straighten this out.   www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Kudos0

Re: how do i cancel my subscription?

al corriente: 13-Sep-2023 | 9:27PM · Enlace permanente

I was just wondering how you know for sure that automatic renewal is off?  It doesn't plainly say that you have it turned off, so I just want to make sure before I get surprised with a bill.

Kudos0

Re: how do i cancel my subscription?

al corriente: 14-Sep-2023 | 5:49AM · Edited: 14-Sep-2023 | 6:02AM · Enlace permanente

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... automatic renewal is Off ... and no billing information. 

MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with automatic renewal Off.  


BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

NortonLifeLock Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Member Services & Support
https://support.norton.com/sp/en/us/home/current/help-center

Contact Norton Support > Contact methods:
https://support.norton.com/sp/en/us/home/current/solutions/v71088540 

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