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Kudos0

Cannot login on my phone as a parent

al corriente: 25-Ago-2023 | 1:41PM · 3 Respuestas · · Translation:

The Norton Family Parental Control app on my phone is not allowing me to log in as a parent. I have to choose a child to monitor on my phone. I have restarted it, and uninstalled the app. After the second time repeating this, it is allowing me to sign in as a parent on the account. This happens about every 1-2 months. How can I get it to stop doing this?

I tried the customer service chat. The person I was chatting with could not help. They told me to use the website instead.

Labels: Android, Parent App

Respuestas

Kudos0

Re: Cannot login on my phone as a parent

al corriente: 28-Ago-2023 | 12:53AM · Enlace permanente

Hi @C Weimer,

Welcome to Norton Family forum.

Could you please check the steps in this help link to install Norton Family on parent device. 

For quick reference, I have captured those steps below as well.

  1. Open the Play Store app and search for Norton Family parental control.

  2. Select Norton Family parental control app and then tap Install.

  3. Open the app once installed.

  4. Read the Terms of Service and other policies, and then tap Continue to set up Norton Family.

  5. Tap Parent Sign In.

Thanks,
Norton Family Team.

 

Kudos0

Re: Cannot login on my phone as a parent

al corriente: 30-Ago-2023 | 8:49AM · Enlace permanente

Steps 1-3 are completed. When this happens, I tap continue, and get a list of my children's accounts to set up on my phone. Parent's Sign in isn't an option. It isn't on the screen anywhere. This happens after I have logged in as a parent several times. The fastest way I have been able to get around this is to use the website on my phone. It isn't the most user friendly. When I have time, I uninstall and reinstall the app several times and it allows me to log in as a parent.

Kudos0

Re: Cannot login on my phone as a parent

al corriente: 31-Ago-2023 | 12:16AM · Enlace permanente

Hi @C Weimer,

I have sent you a private message on further steps to proceed. Could you please check.

Thanks,
Norton Family Team.

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