How to contact Norton with a compliant

In light of my experience, I can't agree more. However, I still don't know how to write a complaint to Norton

I have posted this already on this forum but here it is again. If this does not get a response, then I will write to the address you gave. However, I have no confidence that I would get a response as I have tried every way that I can think of to get a response and it appears to me that the word "Complaint" triggers some kind of "No response" action.

My previous post.

"My first comment is that I have found it almost impossible to find out how to send a complaint to Norton, I am not even sure that this is going to work.

I recently accepted a trial of Norton Device Updater. Prior to running the App, I had used my external speakers without any issue. They  are mainly used for online meetings which occur about every three weeks and are sometimes used when obtaining information from the internet. Last week I logged into an online meeting and I had no Audio. This has occurred after using the Norton Device Updater.

After the meeting I went onto the Norton chat site to seek help. It Took me three sessions to eventually find a technician who could reinstall a lost audio driver. I have to say that the technicians tried very hard however in trying to escalate the problem there were problems with making contact.

The problem is now fixed, after three days, but I have cancelled the trial offer because I do not have confidence in the APP and that that somehow another driver might be deleted and cause more problems in communications with my colleagues or general enjoyment of my PC.

I have been a long-time user of Morton and I will continue to use it however I am not happy about this issue."

My complaint is about Driver Updater, and I have seen that there are numerous users with the same problem and the same view about the way they have been treated. I know that a big corporation is probably not concerned about a "small" number of dissatisfied users however my points of complaint are.

No easy access to a place to make a complaint it seemed to me that the word complaint sent the user into a loop of silence.

There is good access to technical advice however there is no recognition of the real issues caused to users by a flawed App. This is a technical solution however users also need to have their concerns and the time that they lose chasing answered recognised. I lost access to audio for some days, and this was a real inconvenience not to mention the time spent online trying to get a resolution.

The online comments would suggest that Norton should withdraw the app until it is sorted, and it should not have been sent out when it was known to be flawed.  To me this just says that Norton have a high concern for technology and protecting their systems and a low concern for customer care. The longer this goes on the more I am being drawn towards looking for another supplier.