I got a new phone and had my original phone number ported. Now none of the SMS messages from Norton for 2 Factor Authentication are coming through to my phone and I can't login to my account, do backups/restores, or access any of 300+ passwords.
Norton's solution ... they will create a new account for me and I lose all my backups and passwords.
I don't understand:
1. why they use SMS messages for 2FA if this is a potential issue
2. they should FORCE everyone to have a fall back 2FA method
Does anyone understand what is going on? Norton doesn't seem to and I dont want to lose all my data.