Este hilo del foro necesita una solución
Kudos0

Subscription cancelation and refund

I want to cancel my subscription. I need a refund. I have been hospitalized and did not or don't remember ordering a year subscription to Norton. I did not know it was opened until I got a paid bill for a year, $121. I believe. How do I cancel and get a refund? I do not want this. Too expensive for 1 android phone.

Respuestas

Kudos0

Re: Subscription cancelation and refund

Kudos0

Re: Subscription cancelation and refund

I had the same issue trying to obtain a refund (Australia). The website and online chat was useless and kept looping me back to the same contact page. I ended up going to facebook and searching Norton and sending a message. They also gave me this number in Aus  1800680026. After an hour on the Facebook chat i finally was told I had a refund coming!  I have reported Norton to ACCC as this inability to process a refund and being billed 1 month prior to renewal is not on.  I was also given this link https://www.norton.com/chat which surprisingly just goes to the page that cost me 2 hours of my life!  Good Luck!

Kudos0

Re: Subscription cancelation and refund

Gorrie:
I had the same issue trying to obtain a refund (Australia). The website and online chat was useless and kept looping me back to the same contact page

Norton Community does not have access to your Norton account, subscription details nor payment method.  


Please visit the Cancellation & Refund Request page.

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Norton Official Support is via Chat or Phone.  No Email support.

https://community.norton.com/en/comment/8547060#comment-8547060 

Australia

Kudos0

Re: Subscription cancelation and refund

Gorrie:
I had the same issue trying to obtain a refund (Australia). The website and online chat was useless and kept looping me back to the same contact page

Please review: REFUND
https://community.norton.com/en/forums/refund-55


Norton Official Support is via Chat or Phone.  No Email support.

https://community.norton.com/en/comment/8547060#comment-8547060 


 Australia 

  • Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. Annual payments are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.

https://au.norton.com/


Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. 

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN


Please submit: Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Kudos0

Re: Subscription cancelation and refund

Good luck getting your refund, as this is how they do business. You will get nowhere with support and they will continue to tell you your refund is coming and keep you going in circles for MONTHS trying to get your money that they never send back. Worst company I have ever dealt with and I can't wait until they are held accountable for their SCAM.

This thread is closed from further comment. Please visit the forum to start a new thread.