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Kudos0

Unable to enable family in chrome

The extension toggle button is greyed out, so I cannot enable the browser protection, nor can I enable safe-site.

Respuestas

Kudos0

Re: Unable to enable family in chrome

Hi Dave,

Please check if you have any application like other antivirus applications or security applications that can try to restrict Norton's extensions or change Chrome's group policy.
Also please check if chrome is running in safe mode or extensions disabled mode.

Thanks,
Norton Family Team.

Kudos0

Re: Unable to enable family in chrome

There are no other security or AV applications running.

Chrome is not running in safe mode.

I don't know what "extensions disabled mode" is, and a search online didn't reveal anything.

Could you please send me more details about how to identify if this is the case, and how to enable them if it is the case.

Thanks, Dave

Kudos0

Re: Unable to enable family in chrome

Hi Dave,

We have sent you a private message requesting additional details. Could you please check?

Thanks,
Norton Family Team.

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