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How do I get a refund for a service I did not realize I accepted?

I did not realize I approved a $339.00 deduction from my bank account. I need a refund.

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Kudos0

Re: How do I get a refund for a service I did not realize I accepted?

patmelanson:

I did not realize I approved a $339.00 deduction from my bank account. I need a refund.

Norton pulled $339.00 from your bank account?

How do I get a refund for a service I did not realize I accepted?

 Norton service? for $339.00? 


Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Kudos0

Re: How do I get a refund for a service I did not realize I accepted?

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 

  ~ Contact Norton Official Support ~

Please review related posts in another thread:

Maybe, share your geo-location/country.  
Maybe, I can post Norton Official Support phone number, if you want? 

Norton Official Support via social media. 

Kudos0

Re: How do I get a refund for a service I did not realize I accepted?

Note: Cancellation & Refund Request for purchased from buy.norton.com/estore.  

NortonLifeLock Cancellation and Refund Policy
Your cancellation, return, and refund eligibility may differ if you purchased from or are billed through a third party (e.g., app store, service provider, retailer, etc.). Review your offer terms for more information.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100113164023EN

Norton annual and monthly subscription refunds
The instructions to obtain a refund varies depending on how you purchased the plan. Please choose one of the following depending on your purchase:

  • Purchased from Norton.com ›
  • Purchased from a retail store ›
  • Purchased through partners, such as internet service providers and telecom companies ›
  • In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
  • Refunds for Japan ›

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
You have an automatically renewing subscription if you have: subscribed to it directly with us, pre-paid it at retail or e-commerce outlets, or activate the subscription renewal in your account or by contacting us.

Pre-paid subscriptions purchased at retail or e-commerce outlets are recurring subscriptions that automatically renew after the initial term you have pre-paid at retail or e-commerce outlets. For their activation and use, you need to sign up online and save your billing details in your account. No charges occur before the day you are due to be charged for the subscription renewal. If you don’t wish to renew, cancel the renewal in your account at any time before the day on which you are due to be charged.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Kudos1 Estadisticas

Re: How do I get a refund for a service I did not realize I accepted?

patmelanson:

I did not realize I approved a $339.00 deduction from my bank account. I need a refund.

Have you checked your bank to see if this payment was taken, or did you just get an email saying this payment has been made? If an email, it could be a scammer trying to get you to contact them for a refund. If you do contact them they will ask for your banking information for the refund and instead of refunding you they will clean out your account. Check the sender's email address against this information.  Is this email from Norton legitimate?

If you determine it is a scam just delete the email.

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