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Kudos0

Cant activate my product key

I just recently bought a 1 year Norton product key from a retail store. I'm trying to set it up on https://www.norton.com/setup and when I click 'Enter Product Key' it doesn't even load the next page and literally just stays on that page as if I had not clicked the link. I'm having this same issue with both my laptop and on my phone. Does anyone know how to fix this? otherwise I'm gonna go get this refunded, shouldn't be this hard

Labels: Renewal

Respuestas

Kudos0

Re: Cant activate my product key

fwiw ~ from my location - my machine - next page loads

Are you Returning user?
Do you have Norton account?
Are you able to Sign In [here]?
Maybe, try:
https://my.norton.com/extspa/onboard/setup#/registration/home/reg/setupselection

fwiw ~ my boiler plate:

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com'
Kudos0

Re: Cant activate my product key


Enter a Product Key
Returning customer? Sign In
https://my.norton.com/home/setup


     DOWNLOAD NORTON                                      ENTER A NEW PRODUCT KEY
https://my.norton.com/extspa/onboard/setup#/registration/home/reg/setupselection

Kudos0

Re: Cant activate my product key

As you did enter your product key at the setup page, try logging into your Norton Account and check your subscriptions to see if it did get registered. If it did, just download your product to your devices. Downloading and installing to a Windows system will install a pre activated copy of your product. Installing on a mobile device will take you to the appropriate app store. Install from that app store and during the install process, look for a Sign In, or I already have a subscription link and tap on that to sign into your Norton Account to activate your product.

Kudos0

Re: Cant activate my product key

Oh. 
I thought @Dsav177 was here: 

@peterweb writes Dsav177 is here:


Kudos0

Re: Cant activate my product key

I may have misinterpreted the OP. It seems that they did not get to entering the key. So suggestions to turn off VPN and ad blockers is the first thing to check.

Kudos0

Re: Cant activate my product key

peterweb:

I may have misinterpreted the OP. 

Maybe, I misinterpreted the OP.

Kudos0

Re: Cant activate my product key

@Dsav177

Please post progress:
Thanks

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