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Norton Safe Email does not support my email provider (Earthlink)

I took advantage of the trial period for Norton Safe Email. When I tried to set it up, I got an error message stating that it does not support my Earthlink email provider. How do I uninstall the Norton Safe Email application and stop from being charged for it?

Respuestas

Kudos0

Re: Norton Safe Email does not support my email provider (Earthlink)

How do you Pay to it it is inkluded In norton 360
Kudos0

Re: Norton Safe Email does not support my email provider (Earthlink)

It isn't included with Norton 360. It is an add-on that cost extra.

Kudos0

Re: Norton Safe Email does not support my email provider (Earthlink)

Not sure if this link covers the Safe Email product.  To request a refund see this Norton Support page.    https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...

If it does not you will need to contact Norton Support to have them cancel the subscription before the trial ends.  www.norton.com/contactcs   If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.

Kudos0

Re: Norton Safe Email does not support my email provider (Earthlink)

James Reese 5:

I took advantage of the trial period for Norton Safe Email. When I tried to set it up, I got an error message stating that it does not support my Earthlink email provider. How do I uninstall the Norton Safe Email application and stop from being charged for it?

Norton Official Support via Xtwitter/Norton... advises Norton Safe Email is provided with your Norton active subscription.


Edit:  @globus5000, @peterweb, @James Reese 5
Norton Official Support via Chat...advises Norton Safe Email is a newly launched paid service, it is not free with Norton 360.
No, it is not free service and it is currently offered to the limited customers as we are testing the product.

facebook/Norton...advises the offer for Norton Safe Email free entitlement was last month.
Yes, you will be charged for Norton Safe Email.
Norton Safe Email service is available for limited regions and you can check in your Norton account if you have the option to set up Norton Safe Email or not.

Norton Safe Email is paid service...availability is limited, at this time.

Cancellation for Norton Safe Email will me made from your Norton account. 
Norton Safe Email Trial = disable automatic renewal and remove payment details from your Norton account. 
Norton Safe Email annual subscription may be cancelled within 60 days, same as any Norton offering. 


Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.


Users may message Facebook/Norton, Xtwitter/Norton for cancellation and refund.
Users may submit Cancellation & Refund Request online. 
Users may generate a Norton Chat session or call Norton support, as well, through Norton Official Support website 'support.norton.com'

Norton Community does not have access to your Norton account, subscription nor payment details. 

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Request a refund for an annual renewal fee
https://support.norton.com/sp/en/us/home/current/solutions/v58152553


Cancellation & Refund Request online 
https://support.norton.com/sp/en/us/home/current/autorenew

Kudos0

Re: Norton Safe Email does not support my email provider (Earthlink)

Edit: 
Cancellation for Norton Safe Email will me be made from your Norton account. 

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