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Losing internet connection

I just received the core and installed it yesterday.  I am now losing my connection constantly on my desktop and laptop.  This is extremely frustrating.  What can I do? I need a solution. ...
Forum Thread
Autor:
Posted:
19-Ago-2017 | 12:13PM
Comentarios:
194
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0
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4
Solved

Core drops communication with broadband modem about once a week requiring core reset to re-establish internet link.

Core drops communication with broadband modem about once a week requiring core reset to re-establish internet link. Only the core router requires the reset. I love the router but dropping the Ethernet link to the cable modem requiring a hard reset is quit ...
Forum Thread
Autor:
Posted:
18-Sep-2017 | 6:11AM
Comentarios:
142
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0
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2

Norton Core keeps dropping connections

Every since I installed the Norton Core devices are dropping internet connections intermittently.  I have factory reset and reinstalled the unit several times.   I have rebooted every device several times.  Yesterday, I put my ASUS Router back and not a s ...
Forum Thread
Autor:
Posted:
31-Ago-2017 | 7:27AM
Comentarios:
123
Kudos:
1
Me Too:
8
Solved

Still not sign of latest firmware.

My Norton Core is still on firmware 170927_191 with no option to upgrade to latest firmware version 193. Resetting Core does NOT fix the problem. And this seems to happen quite frequently to me and many other Norton Core users based on comments here and i ...
Forum Thread
Autor:
Posted:
12-Oct-2017 | 3:58AM
Comentarios:
79
Kudos:
0
Me Too:
1
Solved

Multiple disconnects per day

Anybody else find their Norton Core disconnects multiple times per day?  Mine does it every day, 3 or 4 times.  I tried changing from Norton Secure DNS to ISP's DNS with little to no effect.  Since my wife and I work from home, disconnecting so often ...
Forum Thread
Autor:
Posted:
09-Oct-2017 | 5:38PM
Comentarios:
48
Kudos:
0
Me Too:
2

Can't return my Norton Core

I have been having an issue where the Norton Core stops accessing the internet and I have to restart the Core to reestablish connection.  I contacted support and they said it wasn't setup correctly and that I had to reset it.  I did the reset and it ...
Forum Thread
Autor:
Posted:
18-Ago-2017 | 9:56AM
Comentarios:
37
Kudos:
0
Me Too:
1

Norton Core- The Good and the Bad

I just received my Norton Core a few days ago and, unfortunately, I will not be able to use it in it's current form. It is very fast and provides good wireless coverage. It provides up to a 50% increase in speed to my wireless devices. The device is ...
Forum Thread
Autor:
Posted:
12-Ago-2017 | 7:54PM
Comentarios:
31
Kudos:
2
Me Too:
1
Solved

Norton Core Dropping internet on wireless devices

Having a problem with the Norton Core losing internet access to all wireless devices even though I have a strong signal from the router.  This is occurring every day or two requiring a restart of the router.  Cabled systems are not losing internet access. ...
Forum Thread
Autor:
Posted:
04-Ene-2018 | 2:03PM
Comentarios:
38
Kudos:
1
Me Too:
4

Firmware 170818_164 Issues

Hello everyone, my Norton Core App showed a Firmware Update to_164 earlier today, which I installed immediately. While this update solved some issues, like the Core itself becoming unresponsive (not replying to ping requests) from time to time, it did not ...
Forum Thread
Autor:
Posted:
21-Ago-2017 | 5:51AM
Comentarios:
27
Kudos:
0
Me Too:
1

After second Norton Core continuously flashes white and drops wi-fi

Returned my first Norton Core because the light would flash every 20 minutes or so, and all wi-fi in the house would disconnect. Had to restart music or Apple TV, just to have wi-go shut down again 20 mins later. After troubleshooting multiple times with ...
Forum Thread
Posted:
18-Sep-2017 | 5:14PM
Comentarios:
20
Kudos:
0
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0

So, what's on the inside?

So has anyone decided to disassemble their Norton router to see what the antenna beamforming array (or other components) looks like under that "radar array" style case? (disassembly may void warranties and may require a rotary cutting tool if it ...
Forum Thread
Posted:
16-Ago-2017 | 10:06PM
Comentarios:
18
Kudos:
0
Me Too:
0

Multiple Issues with Core

Issues: 1.  2.4 Ghz connections seldom work.  Smart Plugs cannot connect.  Android phone set to 2.4 Ghz could not detect router.  A laptop using 2.4 Ghz keeps losing connection to router. 2.  iPhone, tablet and android phone lose internet connection while ...
Forum Thread
Posted:
01-Ene-2018 | 8:38PM
Comentarios:
23
Kudos:
0
Me Too:
0

Apple IOS Apps won't update

After installing our Core and connecting devices to the new network, none of our Apple IOS Apps will reliably update from the App Store on iPads or iPhones. If I disable packet inspection it will work, or if I try many many times an app may update. If I d ...
Forum Thread
Autor:
Posted:
30-Ago-2017 | 5:49PM
Comentarios:
15
Kudos:
0
Me Too:
1

Multiple Core issues resolved

To everyone who reads this- There are multiple threads here on the Core forums with a wide range of issues which I believe MAY be resolved with a simple "factory reset" of your Core routers. Before this morning, my security score, from the outse ...
Forum Thread
Autor:
Posted:
01-Nov-2017 | 8:18AM
Comentarios:
22
Kudos:
0
Me Too:
0

No internet connection

My Core has lost the ability to connect to the internet.  About a month after I received it, August 18th, I finally got it working.  It worked fine for a few weeks, then one evening while doing emails I got a message that I no longer had an internet conne ...
Forum Thread
Autor:
Posted:
01-Dic-2017 | 2:19PM
Comentarios:
20
Kudos:
0
Me Too:
0
Solved

core router needs rebooting every hour or so

Set up Norton Core with my FIOS Gateway in bridge mode.  the wired and wireless networks are unstable dropping every hour or so.  WTF?  Tech support helped me change DNS from Norton DNS to ISP DNS.  Did not resolve problem.  Everything is installed as of ...
Forum Thread
Autor:
Posted:
30-Ene-2018 | 4:14AM
Comentarios:
14
Kudos:
0
Me Too:
0

Please add OpenDNS to Norton Core

OpenDNS is used and required by ALL US Federal government agencies and most US based businesses. It is also considered amongst the top two fastest and most secure DNS services globally. Unfortunately, it is sorely lacking from the Norton Core app and rout ...
Forum Thread
Autor:
Posted:
15-Ago-2017 | 9:11AM
Comentarios:
13
Kudos:
1
Me Too:
1

More detail on Re: Norton Core issue: Internet connection keeps disconnecting

Gayathri, We need (and deserve) more detail on this. Is it for all devices, just wireless ones, is this a firmware/software fix, are there actions we users should take? What's going on?   Re: Norton Core issue: Internet connection keeps disconnecting ...
Forum Thread
Autor:
Posted:
08-Ene-2018 | 10:05AM
Comentarios:
8
Kudos:
4
Me Too:
1

Norton Core Dropping internet on wireless devices 1-7-18

FYI. I noticed the original of this thread had veered off the subject a bit, so...at approx. noon AZ time today my Core (which has been stable for months except for the Norton Secure DNS issues and the 12/22 outage) dropped my wireless devices (2 phones, ...
Forum Thread
Autor:
Posted:
07-Ene-2018 | 2:12PM
Comentarios:
16
Kudos:
0
Me Too:
0

Disappointing WiFi performance with Core

Terrible WiFi coverage from this device defeats the purpose of having this very expensive router AUD$399 what a waste of Money and time have persisted with this for months and can hardly get any decent coverage of my home. My existing Netgear router does ...
Forum Thread
Autor:
Posted:
19-Nov-2018 | 11:32PM
Comentarios:
16
Kudos:
0
Me Too:
1
Solved

Unable to download iOS applications from App Store

I installed my Norton Core router today.  I noticed that the iOS devices connected through the Core router can't update apps or download updates from the Apple App Store.  I get a message that the apps can't be downloaded or updates failed.  If ...
Forum Thread
Autor:
Posted:
02-Sep-2017 | 11:17AM
Comentarios:
7
Kudos:
0
Me Too:
0

Low speeds

Background: Upgraded my Internet to 75 mbits down / 20 up, and verified the ISP speed by connecting laptop directly to the Internet. Tested Norton Core's 802.11ac with multiple speed test sites, at different times of day.  Also tested with "Netw ...
Forum Thread
Autor:
Posted:
16-Sep-2017 | 12:08PM
Comentarios:
11
Kudos:
0
Me Too:
0

Fix it or Refund

Will we need to reset our modem & the core every day?  The unit is cute but way too small for me to get my hands in to pull out the wires every few hours.  30 & 40 sec page loads bring back the days  of my Atari  800-- I need a solution. ...
Forum Thread
Autor:
Posted:
03-Ene-2018 | 9:40PM
Comentarios:
11
Kudos:
0
Me Too:
0

About to try Core another chance....Maybe

I disconnected from Core about a month ago and went to another router (NetGear Nighthawk) and have had no issues. But I have $ tied up in the Core and think if all issues have been resolved the security may be better. However my home business relies on th ...
Forum Thread
Autor:
Posted:
27-Ene-2018 | 6:09AM
Comentarios:
13
Kudos:
0
Me Too:
0

Setup problems

I'd been using Norton Core w/no problems for months. Recently, my wireless connection slowed w-a-a-y down. After plugging my desktop (Win10) directly into the cable modem the speed was fine, so the problem is just wireless. Norton support had me rese ...
Forum Thread
Posted:
11-Oct-2017 | 9:58AM
Comentarios:
16
Kudos:
0
Me Too:
0

Significant Drop In Speed

Hi, my internet plan from my cable provider is for 150 Mbps.  My previous router capped at 100 Mbps, but in testing it did get me to between 92-97 Mbps as the norm on my desktop LAN connection; and 55-75 Mbps through WiFi.  I connect the core and it drops ...
Forum Thread
Autor:
Posted:
18-Ago-2017 | 9:09PM
Comentarios:
4
Kudos:
0
Me Too:
1

Thoughts on the CORE Cloud DNS fail and using a second router to "Daisy-Chain" CORE to another router

Ref:  Thoughts on the CORE Cloud DNS fail and using a second router to "Daisy-Chain" CORE to another router for continued internet access. Just wanted to pass on some helpful insight after the epic CORE DNS fail over the last week or so ago.  An ...
Forum Thread
Autor:
Posted:
29-Dic-2017 | 10:52AM
Comentarios:
9
Kudos:
1
Me Too:
0

Streaming Device- issues

For the naysayers, setup was a breeze, limited issues in a somewhat smart home. Amazon FireTV in the living room, I can stream Amazon video without issue, the Netflix App however errors out stating it could not connect to the network.  Network test in the ...
Forum Thread
Autor:
Posted:
10-Ago-2017 | 5:48PM
Comentarios:
7
Kudos:
0
Me Too:
2

Norton Core- iOS application, No option to manually check Firmware Update

The current version of the iOS app for Norton Core there is not support for manual checking the firmware updates, also the version of the firmware displayed does not have the date it was last updated, this needs to be there as does manually checking for u ...
Forum Thread
Autor:
Posted:
01-Sep-2018 | 8:39PM
Comentarios:
12
Kudos:
1
Me Too:
0

Scammed by Fake Norton Core and no way out.

Hello All, I will try to make this short. I have been living in hell the past seven months, I just realized 2 days ago that I was calling the fake tech support and giving them all they need because they always force me to log in my computer through screen ...
Forum Thread
Autor:
Posted:
17-Feb-2019 | 11:02AM
Comentarios:
10
Kudos:
0
Me Too:
0