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I want to contact the nortons complaints department before taking my issue further but cannot find a real person to email. Was advised by nortons live chat to contact symatec.com/removal but there is only feed back page no complaints.
chat session stated "issue has been esculated" normally take 2 -7 minutes
waited 80 minutes.
opened a new session and was advised that it normally takes 50 - 55 minutes.
symantec have debited my credit card for remote session but don't know if it occured because waited 95 minutes thursday 14th and had to leave to go to work.