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Kudos0

Event Error 1935 during installation of Ghost 15 on W7 Pro x64

I have been reading that this problem is NOT RESOLVED, as stated in other topics.

My system is rejecting the installation of Ghost 15 received today from NewEgg.

I have enabled some services that were required : ...

Volume Shadow Copy --------------------------------( from previous installation attempt error message )

Distributed Transaction Coordinator ------------ ( from forum topic )

But, no success in installation.

Like many members here, I do not give up without trying.  I have been a long time user of Ghost 2001 on W2K

I recently CLEAN installed W7 Pro x64. (Keeping non OS partitions)

From what I see .. the installer is executing 32 bit programs on my x64 OS ( win32 in error logs)

PS. - I have been using Norton products for over 15 yerars ( Before windows ).

1st event error:

Log Name:      Application
Source:        MsiInstaller
Date:          1/23/2010 3:40:54 PM
Event ID:      1013
Task Category: None
Level:         Error
Keywords:      Classic
User:          ******
Computer:      PC
Description:
Product: Norton Ghost -- ERROR: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider Function.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1013</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-01-23T21:40:54.000000000Z" />
    <EventRecordID>4108</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security UserID="S-1-5-21-2239279653-1966721734-2497752341-1001" />
  </System>
  <EventData>
    <Data>Product: Norton Ghost -- ERROR: Failed to have success running InstallVSSProvider function in MSIInstallVSSProvider Function.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B42303235353734332D313635422D344244352D384441382D3337444642393933303031357D</Binary>
  </EventData>
</Event>

2nd event error:

Log Name:      Application
Source:        MsiInstaller
Date:          1/23/2010 3:41:02 PM
Event ID:      11935
Task Category: None
Level:         Error
Keywords:      Classic
User:          *******
Computer:      PC
Description:
Product: Norton Ghost -- Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070422. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762",processorArchitecture="x86"
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11935</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-01-23T21:41:02.000000000Z" />
    <EventRecordID>4109</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security UserID="S-1-5-21-2239279653-1966721734-2497752341-1001" />
  </System>
  <EventData>
    <Data>Product: Norton Ghost -- Error 1935.An error occurred during the installation of assembly component {98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}. HRESULT: 0x80070422. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762",processorArchitecture="x86"</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B42303235353734332D313635422D344244352D384441382D3337444642393933303031357D</Binary>
  </EventData>
</Event>

3rd event:

Log Name:      Application
Source:        VSS
Date:          1/23/2010 3:41:03 PM
Event ID:      8225
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      PC
Description:
The VSS service is shutting down due to shutdown event from the Service Control Manager.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">8225</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-01-23T21:41:03.000000000Z" />
    <EventRecordID>4110</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>2D20436F64653A2020434F525356434330303030303737312D2043616C6C3A2020434F525356434330303030303735352D205049443A202030303030303730302D205449443A202030303030313934342D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
  </EventData>
</Event>

4th event:

Log Name:      Application
Source:        MsiInstaller
Date:          1/23/2010 3:41:09 PM
Event ID:      1013
Task Category: None
Level:         Error
Keywords:      Classic
User:          *****
Computer:      PC
Description:
Product: Norton Ghost -- ERROR: Failed to have success running UninstallVSSProvider function in MSIUninstallVSSProvider Function.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1013</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-01-23T21:41:09.000000000Z" />
    <EventRecordID>4111</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PC</Computer>
    <Security UserID="S-1-5-21-2239279653-1966721734-2497752341-1001" />
  </System>
  <EventData>
    <Data>Product: Norton Ghost -- ERROR: Failed to have success running UninstallVSSProvider function in MSIUninstallVSSProvider Function.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B42303235353734332D313635422D344244352D384441382D3337444642393933303031357D</Binary>
  </EventData>
</Event>

Replies

Kudos0

Re: Event Error 1935 during installation of Ghost 15 on W7 Pro x64

The installation process did NOT rollback everything.

There are 4 services installed ( per logfiles )

But only 1 service is listed in services.

So, I ran the 'cleaner'.  (  Removed the service Ok ) But same errors on re-instalation.

I don;t understand the VSS maunal instalation directions listed here . Clearly, this is not a fix for this problerm because, the software was never installed.  If I enable this service ( on a FAILED install ) Are users supposed to re-install the software again?

Kudos0

Re: Event Error 1935 during installation of Ghost 15 on W7 Pro x64

The 'rollback' left the directorys empty, so running the manual VSS is not possible from HD.

The installer created ---  c:\Program files (x86)\Norton Ghost\Shared\Drivers

So, it definately thinks I have 32 bit system, (wrong )

I posted a review at NewEgg.  Warning others not to buy if they have Win7 x64.

Unfortunately, the only way to get a refund is from Norton ( not from NewEgg, since I opened the package )

Kudos0

Re: Event Error 1935 during installation of Ghost 15 on W7 Pro x64

After some reading.  It seems this is NOT what I wanted to buy.

I wanted to buy the DOS based imaging utility that I have been using for many years.

( Ghost 2001 - that does not work with the new NTFS file system with Win7 x64 )

Should I not bother with installing this ... ? and just ask for a refund?

Kudos0

Re: Event Error 1935 during installation of Ghost 15 on W7 Pro x64

Hi DigitalDave,

Welcome to the community!

Can you give us more information about your system configuration such as Operating System and Service Pack.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

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