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Kudos0

Exclude Safe Program in N360

Hi,

I am trying to help a friend of mine exclude a safe program. The firewall wall is set to allow. But it seems N360 is preventing the program from writing to registry. It also might've quarantined/deleted a file. Because the program no longer works nor will it uninstall.

So can someone tell me the necessary steps to exclude a program folder in N360? So that SONAR and Norton Antivirus no longer scan it. I'd appreciate some screenshots of the sections where I must go to exclude it. Since N360's UI is different from NIS2011 (which I am familiar with)

Thanks.

Windows 10 Pro 64-bit / Norton Security v.22.9.x

Replies

Kudos0

Re: Exclude Safe Program in N360

Hi,

I am trying to help a friend of mine exclude a safe program. The firewall wall is set to allow. But it seems N360 is preventing the program from writing to registry. It also might've quarantined/deleted a file. Because the program no longer works nor will it uninstall.

So can someone tell me the necessary steps to exclude a program folder in N360? So that SONAR and Norton Antivirus no longer scan it. I'd appreciate some screenshots of the sections where I must go to exclude it. Since N360's UI is different from NIS2011 (which I am familiar with)

Thanks.

Windows 10 Pro 64-bit / Norton Security v.22.9.x
Accepted Solution
Kudos3 Stats

Re: Exclude Safe Program in N360

Hi SGFC,


Go to Tasks > View Security History. Check in quarantine if you have the deleted file, and try to restore it. You can add the file/folder to the Scan Exclusion list, here are the exact steps:

- Start Norton 360.
- Click Settings.
- Click Antivirus.
- On the Scans and Risks tab, under Exclusion/Low Risks, click Configure next to Items to Exclude from Scans.
- In the Scan Exclusions window, click Add.
- Browse and select the disk drive or folder or file you would like to exclude and click OK.
- If you want to include subfolders within the folder, check Include Subfolders.
- Click OK.
- In the Scan Exclusions window, click Apply > OK.
- On the Scans and Risks tab, under Exclusion/Low Risks, click Configure next to Items to Exclude from Auto-Protect and SONAR Detection.
- In the Auto-Protect and SONAR Exclusions window, click Add.
- Browse and select the disk drive or folder or file you would like to exclude and click OK.
- If you want to include subfolders within the folder, check Include Subfolders.
- Click OK.
- In the Auto-Protect and SONAR Exclusions window, click Apply > OK.
- In the Settings window, click Apply > Close.


Yogesh

Kudos0

Re: Exclude Safe Program in N360

Okay thanks for your help. I'll give it a try.

Windows 10 Pro 64-bit / Norton Security v.22.9.x

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