Hey I currently have norton 360 v4 and it is detecting and deleting a false positive but I do not know how to add an exception to norton?
open Norton 360, click on Settings, there AntiVirus Settings, and there you will be able to find the exclusion settings.
I would submit that file to Symantec to analyze it further. If it is really a false positive, they can then adjust their definitions. Please follow these steps.
Please use this link if you think that a file is a false positive:https://submit.symantec.com/dispute/If there is a possibility that the file might be infected, please submit it to Symantec using this link:https://submit.symantec.com/websubmit/retail.cgiAnother alternative which is fast you can use Threat Expert:http://www.threatexpert.com/submit.aspx(Thanks to Yaso for providing the links)
Please try this and let us know the results. Thanks.
Refer to the instructions here:
Make sure that you add only the files which you trust or use as legitimate. If you wrongfully add a file associated with threats/malwares, it may be dangerous to your computer.
If you are experiencing an issue that needs urgent assistance please visit our customer support area:
There are currently 11 users online.